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On each run, Zoho CRM will get last 20 accounts that have been created / modified. Zoho Desk will then create corresponding account or update it.
Shopify will watch for new customers and automatically save them as a new contact in Zoho Desk.
When a new person is added to Pipedrive, Zoho Desk will search for their company - if the company exists, new person will be added as contact. If the company doesn't exist in Zoho Desk, both company and contact will be created.
Every time a new Google Forms response is collected, it will be sent into Zoho Desk as a new ticket. Response must contain Last name & Email. You can use this one as an example.
Every time you add the specified label to a Gmail message, it will be created as a new Zoho Desk ticket. Zoho Desk will search for a contact corresponding with the sender email - if contact doesn't exist yet, it will be created.
Add a comment to an object based on id for a particular module (tasks, tickets).
Close one or more tickets by specifying the ticket ID(s) in a list.
Create an object based on a selected module (ex: create an account, create a contact, create a ticket ...).
Delete a specified object based on id from a selected module (ex: delete an account, delete a contact, delete a ticket ...).
Set or unset contacts/tickets as spam by specifying their ids into a list.
Returns only one object that has a specified id from a selected module (ex: a task, a ticket, an account ...).
Performs an arbitrary authorized API call.
Updates a specific object based on id from a selected data (ex: update an account, update a ticket, update a contact ...).
Returns a list that contains multiple objects from a selected module (multiple accounts, multiple contacts, multiple tickets ...).
Returns multiple objects based on a search criteria from a selected module(ex: accounts where account name contains 'Joe', tickets where subject contains 'Hello', contacts where email contains domain '@gmail.com' ...).