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Create custom JivoChat workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Triggers when an agent clicks 'Reply'.
Triggers when a chat connects to CRM using the parameter "crm_link" from a reply on Chat Accepted.
Triggers when a chat is closed in the agent application.
Triggers when a visitor's information has been updated - for example, a visitor filled the contacts form in the chat.
Triggers when operators get a new call or an existing call change status.
Triggers when a visitor sends an offline message through the chat offline form.
Popular JivoChat workflows.
Looking to get more out of JivoChat? With Make you can visually integrate JivoChat into any workflow to save time and resources — no coding required. Try any of these templates in just a few clicks.
Every time a chat is finished in your JivoChat, Make will create new rows in your Google Sheets. In order for this scenario to work, the sheet should look like [this](https://docs.google.com/spreadsheets/d/1EaBgW3CGwl7SbXxFQnLFqMWb0lRHG942T5rYgOhsDOo/edit#gid=771664820).
TRY IT ->Traditional no-code iPaaS platforms are linear and non-intuitive. Make allows you to visually create, build, and automate without limits.