IPEX Integrations

What is Integromat?

Integromat will automate processes that you currently handle manually. It is not only capable of connecting apps but can also transfer and transform data. It works 24 hours a day, seven days a week and does not require your intervention. Simply set Integromat to do what you want and let it work for you. Save your time!

IPEX integrations

Imports contacts from Shoptet to IPEX Contact center

Imports all Shoptet customer's names and phone numbers to IPEX Contact center contacts. You can see who is calling, when phone is ringing. You are able to open a Shoptet customer detail window on one click.

Imports contacts from Microsoft 365 People to IPEX Contact centre

Imports customer's names and phone numbers to IPEX Contact center contacts. You can see who is calling, when phone is ringing.

Lookup MERK data for contacts in IPEX Contact center

For IPEX Contact center contacts with a registration number in CustomField1, we will do a MERK lookup for the correct organization name, revenue and employee numbers and saved into fields Name, CustomField2 a CustomField3.

Actions

Create a Contact

Creates a new contact.

Delete a Contact's Cache

Deletes a contact's cache in PBX.

Delete Contacts

Delete contacts.

Get a Contact

Returns a contact detail.

Import Contacts

Imports contacts from CSV file.

Update a Contact

Updates a contact details by contact ID.

Update Contacts

Bulk import/update contacts

Validate a Phone Number

Validates a given phone number.

Searches

List Contacts

Return a list of contacts.

About IPEX

IPEX.cz provides a complete solution for customer care. IPEX contact center processes all incoming communications - emails, calls and chats - in one tool.

The multi-channel contact center enables you to, among other things:

Easily assign requests to queues / services and assign them to customer support personnel
Handle automatic sorting and distribution of requests, eg by keywords
Track communication history, create reports, set rules and SLAs