You can choose from hundreds of templates. You can use them as they are or customize them to suit your needs.
On each run, Zoho CRM will get last 20 accounts that have been created / modified. Zoho Desk will then create corresponding account or update it.
Shopify will watch for new customers and automatically save them as a new contact in Zoho Desk.
Every time you add the specified label to a Gmail message, it will be created as a new Zoho Desk ticket. Zoho Desk will search for a contact corresponding with the sender email - if contact doesn't exist yet, it will be created.