Zendesk, Zendesk Sunshine Integrations

Zendesk
Zendesk Sunshine
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Triggers

Zendesk

Watch Article Comments

Checks whether new comments were added to an article.

Zendesk

Watch Articles

Checks whether new articles were created.

Zendesk

Watch a Ticket's Comments

Checks whether new comments were made on a specified ticket.

Zendesk

Watch Events INSTANT

Watches specific events configured by the user through Zendesk triggers or automations.

Zendesk

Watch Forum Post Comments

Checks whether new comments were added to a forum post.

Zendesk

Watch Forum Posts

Checks whether new forum posts were created.

Zendesk

Watch Groups

Checks whether new groups were created.

Zendesk

Watch Organizations

Checks whether new organizations were created.

Zendesk

Watch Ticket Activity

Checks whether there are new audits (activity) on a ticket.

Zendesk

Watch Tickets

Checks whether new tickets were created.

Zendesk

Watch Tickets in a View

Checks whether new tickets were created in a view.

Zendesk

Watch Users

Checks whether new users were created.

Zendesk

Watch Views

Checks whether new views were created.

Actions

Zendesk

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Zendesk

Create a Group

Creates a group.

Zendesk

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Create a Ticket

Creates a ticket.

Zendesk

Create a Ticket Comment

Creates a ticket comment.

Zendesk

Create or Update an Organization

Creates or updates an organization.

Zendesk

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Zendesk

Create or Update a User

Creates a user.

Zendesk

Delete a Group

Deletes a group.

Zendesk

Delete an Organization

Deletes an organization.

Zendesk

Delete a User

Deletes a user.

Zendesk

Get a Group

Retrieves a group.

Zendesk

Get an Organization

Retrieves an organization.

Zendesk

Get a Side Conversation

Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Get a Ticket

Retrieves a ticket.

Zendesk

Get a User

Retrieves a user.

Zendesk

Get User Related Information

Retrieves information related to a user's ticket, topics, subscriptions, etc.

Zendesk

Make an API Call

Performs an arbitrary authorized API call.

Zendesk

Merge Tickets

Merges tickets into a single ticket.

Zendesk

Permanently Delete a Ticket

Deletes a ticket permanently.

Zendesk

Remove a Ticket Field Option

Removes a dropdown ticket field option.

Zendesk

Reply to a Side Conversation

Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Soft Delete a Ticket

Soft deletes a ticket.

Zendesk

Update a Group

Updates a group.

Zendesk

Update an Organization

Updates an organization.

Zendesk

Update a Side Conversation

Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Update a Ticket

Updates a ticket. The update allows for adding a new comment too.

Zendesk

Update a User

Updates a user.

Zendesk

Upload Attachments

Uploads attachments for future use in a ticket.

Zendesk Sunshine

Create an Object Record

Creates an object record.

Zendesk Sunshine

Create an Object Type

Creates an object type.

Zendesk Sunshine

Create a Relationship Record

Creates a relationship record.

Zendesk Sunshine

Create a Relationship Type

Creates a relationship type.

Zendesk Sunshine

Create or Update a Profile

Creates or updates (overwrites!) a profile. A profile is updated (overwritten) instead of created if the submitted profile source, profile type, identifier type and identifier value match an existing profile.

Zendesk Sunshine

Delete an Object Record

Deletes an object record.

Zendesk Sunshine

Delete an Object Record by External ID

Deletes an object record by external ID.

Zendesk Sunshine

Delete an Object Type

Deletes an object type.

Zendesk Sunshine

Delete a Profile

Deletes the profile specified by the profile ID.

Zendesk Sunshine

Delete a Relationship Record

Deletes a relationship record.

Zendesk Sunshine

Delete a Relationship Type

Deletes a relationship type.

Zendesk Sunshine

Get an Object Record

Retrieves an object record.

Zendesk Sunshine

Get an Object Type

Retrieves an object type.

Zendesk Sunshine

Get a Profile

Retrieves a profile either by profile ID or identifier query.

Zendesk Sunshine

Get a Relationship Record

Retrieves a relationship record.

Zendesk Sunshine

Get a Relationship Type

Retrieves a relationship type.

Zendesk Sunshine

Make an API Call

Performs an arbitrary authorized API call.

Zendesk Sunshine

Track a Profile Event

Stores an event for a given profile.

Zendesk Sunshine

Update an Object Record

Updates an object record.

Zendesk Sunshine

Update an Object Record by External ID

Updates an object record by external ID.

Zendesk Sunshine

Update an Object Type

Updates an object type (recommended for mapping).

Zendesk Sunshine

Update a Profile

Updates a profile (patch or overwrite).

Searches

Zendesk

List a Ticket's Comments

Retrieves the comments on a ticket.

Zendesk

List Groups

Retrieves all groups.

Zendesk

List Organizations

Retrieves all organizations.

Zendesk

List Side Conversation Events

Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

List Side Conversations

Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.

Zendesk

List Soft Deleted Tickets

Retrieves tickets that were soft deleted.

Zendesk

List Ticket Custom Field Options

Lists the options of a ticket custom field.

Zendesk

List Tickets

Retrieves all tickets (except for archived or soft deleted tickets).

Zendesk

List Users

Retrieves all users or a group's users or an organization's users.

Zendesk

Search Anything

Retrieves any kind of object matching your query.

Zendesk

Search Organizations

Searches for an organization that matches the specified criteria.

Zendesk

Search Tickets

Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.

Zendesk

Search Users

Searches for a user that matches the specified criteria.

Zendesk Sunshine

List a User's or Profile's Events

Retrieves the events of a Zendesk user or Sunshine profile.

Zendesk Sunshine

List a Zendesk User's Profiles

Retrieves the profiles of a specified Zendesk user.

Zendesk Sunshine

List Object Records

Retrieves all the records of an object type.

Zendesk Sunshine

List Object Types

Retrieves the account's custom object types.

Zendesk Sunshine

List Related Object Records

Retrieves all the object records that the specified object record has relationship records with for the specified relationship type.

Zendesk Sunshine

List Related Relationship Records

Returns the relationship records of a specified relationship type for a specified object record.

Zendesk Sunshine

List Relationship Records

Retrieves all the relationship records of the specified relationship type.

Zendesk Sunshine

List Relationship Types

Retrieves the account's relationship types.

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