Zendesk, Cisco Webex Integrations

Cisco Webex
Zendesk
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Triggers

Zendesk

Watch Article Comments

Checks whether new comments were added to an article.

Zendesk

Watch Articles

Checks whether new articles were created.

Zendesk

Watch a Ticket's Comments

Checks whether new comments were made on a specified ticket.

Zendesk

Watch Events INSTANT

Watches specific events configured by the user through Zendesk triggers or automations.

Zendesk

Watch Forum Post Comments

Checks whether new comments were added to a forum post.

Zendesk

Watch Forum Posts

Checks whether new forum posts were created.

Zendesk

Watch Groups

Checks whether new groups were created.

Zendesk

Watch Organizations

Checks whether new organizations were created.

Zendesk

Watch Ticket Activity

Checks whether there are new audits (activity) on a ticket.

Zendesk

Watch Tickets

Checks whether new tickets were created.

Zendesk

Watch Tickets in a View

Checks whether new tickets were created in a view.

Zendesk

Watch Users

Checks whether new users were created.

Zendesk

Watch Views

Checks whether new views were created.

Cisco Webex

Watch Attachment Actions INSTANT

Triggers when an attachment card is submitted.

Cisco Webex

Watch Events INSTANT

Triggers by all events from attachment actions, memberships, messages and rooms.

Cisco Webex

Watch Memberships INSTANT

Triggers when memberships are added, updated or deleted.

Cisco Webex

Watch Messages INSTANT

Triggers when messages are added or deleted.

Cisco Webex

Watch Rooms INSTANT

Triggers when rooms are added or updated.

Actions

Zendesk

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Zendesk

Create a Group

Creates a group.

Zendesk

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Create a Ticket

Creates a ticket.

Zendesk

Create a Ticket Comment

Creates a ticket comment.

Zendesk

Create or Update an Organization

Creates or updates an organization.

Zendesk

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Zendesk

Create or Update a User

Creates a user.

Zendesk

Delete a Group

Deletes a group.

Zendesk

Delete an Organization

Deletes an organization.

Zendesk

Delete a User

Deletes a user.

Zendesk

Get a Group

Retrieves a group.

Zendesk

Get an Organization

Retrieves an organization.

Zendesk

Get a Side Conversation

Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Get a Ticket

Retrieves a ticket.

Zendesk

Get a User

Retrieves a user.

Zendesk

Get User Related Information

Retrieves information related to a user's ticket, topics, subscriptions, etc.

Zendesk

Make an API Call

Performs an arbitrary authorized API call.

Zendesk

Merge Tickets

Merges tickets into a single ticket.

Zendesk

Permanently Delete a Ticket

Deletes a ticket permanently.

Zendesk

Remove a Ticket Field Option

Removes a dropdown ticket field option.

Zendesk

Reply to a Side Conversation

Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Soft Delete a Ticket

Soft deletes a ticket.

Zendesk

Update a Group

Updates a group.

Zendesk

Update an Organization

Updates an organization.

Zendesk

Update a Side Conversation

Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Update a Ticket

Updates a ticket. The update allows for adding a new comment too.

Zendesk

Update a User

Updates a user.

Zendesk

Upload Attachments

Uploads attachments for future use in a ticket.

Cisco Webex

Create a Membership

Adds a person to a room by its ID or email address.

Cisco Webex

Create a Message

Posts a new message by the room ID or person ID.

Cisco Webex

Create an Attachment Action

Creates a new attachment action by the message ID.

Cisco Webex

Create a Room

Creates a new room.

Cisco Webex

Create a Team

Creates a new team.

Cisco Webex

Create a Team Membership

Adds a person to a team by its ID or email address.

Cisco Webex

Delete a Membership

Removes a person from a room by its ID.

Cisco Webex

Delete a Message

Removes a message by its ID.

Cisco Webex

Delete a Room

Removes a room by its ID.

Cisco Webex

Delete a Team

Removes a team by its ID.

Cisco Webex

Delete a Team Membership

Removes a person from a team by its ID.

Cisco Webex

Get a Membership

Retrieves the details of a membership by its ID.

Cisco Webex

Get a Message

Retrieves the details of a message by its ID.

Cisco Webex

Get an Attachment Action

Retrieves the details of an attachment action by its ID.

Cisco Webex

Get a Room

Retrieves the details of a room by its ID.

Cisco Webex

Make an API Call

Performs an arbitrary authorized API call.

Cisco Webex

Update a Membership

Updates the permissions of a membership by its ID.

Cisco Webex

Update a Room

Updates a room by its ID.

Cisco Webex

Update a Team

Updates a team by its ID.

Cisco Webex

Update a Team Membership

Updates the permissions of a team membership by its ID.

Searches

Zendesk

List a Ticket's Comments

Retrieves the comments on a ticket.

Zendesk

List Groups

Retrieves all groups.

Zendesk

List Organizations

Retrieves all organizations.

Zendesk

List Side Conversation Events

Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

List Side Conversations

Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.

Zendesk

List Soft Deleted Tickets

Retrieves tickets that were soft deleted.

Zendesk

List Ticket Custom Field Options

Lists the options of a ticket custom field.

Zendesk

List Tickets

Retrieves all tickets (except for archived or soft deleted tickets).

Zendesk

List Users

Retrieves all users or a group's users or an organization's users.

Zendesk

Search Anything

Retrieves any kind of object matching your query.

Zendesk

Search Organizations

Searches for an organization that matches the specified criteria.

Zendesk

Search Tickets

Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.

Zendesk

Search Users

Searches for a user that matches the specified criteria.

Cisco Webex

List Memberships

Retrieves a list of memberships filtered by the room ID, person ID or person email.

Cisco Webex

List Messages

Retrieves a list of messages filtered by criteria.

Cisco Webex

List Rooms

Retrieves a list of rooms filtered by criteria.

Cisco Webex

List Team Memberships

Retrieves a list of team members by the team ID.

Cisco Webex

List Teams

Retrieves a list of teams.

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