Tools, Zendesk Integrations

Tools
Zendesk
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Tools, Zendesk integrations

Search Zendesk tickets for specific keywords and add them to Airtable

Search Zendesk tickets for specific keywords and add them to Airtable

When new tickets are received in Zendesk, Integromat searches those tickets for pre-defined keywords and if the tickets contain them, it's added as records in Airtable which you can use for market research. Please copy and use this Airtable template for the scenario to work without further settings.


8
Create a ticket metric in Databox with the number of Zendesk tickets created each day

Create a ticket metric in Databox with the number of Zendesk tickets created each day

Use this template to automatically create a ticket metric in Databox with the number of Zendesk tickets created each day. This template will process all your existing tickets. We recommend running this template once and then using this template to update the metric each day.


3
Create various metrics in Databox from solved/closed Zendesk tickets data

Create various metrics in Databox from solved/closed Zendesk tickets data

Use this template to automatically create and update Databox metrics when Zendesk tickets are closed/solved. The template will create two metrics - 'Closed Tickets' and 'Resolution Time', and two dimensions - 'Type' of the ticket and ticket 'Priority'.


3
Send report about tickets for each user in Zendesk for the previous month to Slack

Send report about tickets for each user in Zendesk for the previous month to Slack

On every first day in a month, the report with numbers of tickets for every user in Zendesk is sent to Slack.


2
Update the ticket metric in Databox with the number of Zendesk tickets created on the previous day

Update the ticket metric in Databox with the number of Zendesk tickets created on the previous day

Use this template to automatically update a ticket metric in Databox with the number of Zendesk tickets created on the previous day. This scenario is scheduled to run every day at 10:00. You can change it by clicking on the clock icon on the first module (you can change the time, but please don't change the frequency if you want the scenario to work properly). If you want to update the metric with all your existing tickets at once, please use this template. Then you can use this template to update the metric regularly.


2
Send Email to customers who created more than 2 Zendesk tickets in 30 days

Send Email to customers who created more than 2 Zendesk tickets in 30 days

Use this template to automatically send an email message to customers who create more than two tickets in the last 30 days to ensure the issues they have been experiencing are resolved. The template is set to run every day at 10:00. You can change it by clicking the watch icon on the first module.


1

Triggers

Tools

Basic trigger

Generates bundles with their own structure.

Zendesk

Watch Article Comments

Checks whether new comments were added to an article.

Zendesk

Watch Articles

Checks whether new articles were created.

Zendesk

Watch a Ticket's Comments

Checks whether new comments were made on a specified ticket.

Zendesk

Watch Events INSTANT

Watches specific events configured by the user through Zendesk triggers or automations.

Zendesk

Watch Forum Post Comments

Checks whether new comments were added to a forum post.

Zendesk

Watch Forum Posts

Checks whether new forum posts were created.

Zendesk

Watch Groups

Checks whether new groups were created.

Zendesk

Watch Organizations

Checks whether new organizations were created.

Zendesk

Watch Ticket Activity

Checks whether there are new audits (activity) on a ticket.

Zendesk

Watch Tickets

Checks whether new tickets were created.

Zendesk

Watch Tickets in a View

Checks whether new tickets were created in a view.

Zendesk

Watch Users

Checks whether new users were created.

Zendesk

Watch Views

Checks whether new views were created.

Transformers

Tools

Compose a string

Composes a string for easier mapping of scenarios.

Tools

Convert the encoding of a text

Converts a text from one codepage to another.

Tools

Switch

Switches the output based on the input.

Actions

Tools

Get multiple variables

Get values of a previously stored variables.

Tools

Get variable

Get the value of a previously stored variable.

Tools

Increment function

Returns a value of 1 after first run. Every subsequent run will increment the returned value by 1.

Tools

Set multiple variables

Sets the value of multiple variables.

Tools

Set variable

Sets the value of the variable.

Tools

Sleep

Delays execution for a specified period of time.

Zendesk

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Zendesk

Create a Group

Creates a group.

Zendesk

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Create a Ticket

Creates a ticket.

Zendesk

Create a Ticket Comment

Creates a ticket comment.

Zendesk

Create or Update an Organization

Creates or updates an organization.

Zendesk

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Zendesk

Create or Update a User

Creates a user.

Zendesk

Delete a Group

Deletes a group.

Zendesk

Delete an Organization

Deletes an organization.

Zendesk

Delete a User

Deletes a user.

Zendesk

Get a Group

Retrieves a group.

Zendesk

Get an Organization

Retrieves an organization.

Zendesk

Get a Side Conversation

Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Get a Ticket

Retrieves a ticket.

Zendesk

Get a User

Retrieves a user.

Zendesk

Get User Related Information

Retrieves information related to a user's ticket, topics, subscriptions, etc.

Zendesk

Make an API Call

Performs an arbitrary authorized API call.

Zendesk

Merge Tickets

Merges tickets into a single ticket.

Zendesk

Permanently Delete a Ticket

Deletes a ticket permanently.

Zendesk

Remove a Ticket Field Option

Removes a dropdown ticket field option.

Zendesk

Reply to a Side Conversation

Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Soft Delete a Ticket

Soft deletes a ticket.

Zendesk

Update a Group

Updates a group.

Zendesk

Update an Organization

Updates an organization.

Zendesk

Update a Side Conversation

Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Update a Ticket

Updates a ticket. The update allows for adding a new comment too.

Zendesk

Update a User

Updates a user.

Zendesk

Upload Attachments

Uploads attachments for future use in a ticket.

Aggregators

Tools

Numeric aggregator

Applies the aggregate function to selected rows.

Tools

Table aggregator

Aggregates selected values into a table.

Tools

Text aggregator

Aggregates multiple strings into one text.

Searches

Zendesk

List a Ticket's Comments

Retrieves the comments on a ticket.

Zendesk

List Groups

Retrieves all groups.

Zendesk

List Organizations

Retrieves all organizations.

Zendesk

List Side Conversation Events

Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

List Side Conversations

Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.

Zendesk

List Soft Deleted Tickets

Retrieves tickets that were soft deleted.

Zendesk

List Ticket Custom Field Options

Lists the options of a ticket custom field.

Zendesk

List Tickets

Retrieves all tickets (except for archived or soft deleted tickets).

Zendesk

List Users

Retrieves all users or a group's users or an organization's users.

Zendesk

Search Anything

Retrieves any kind of object matching your query.

Zendesk

Search Organizations

Searches for an organization that matches the specified criteria.

Zendesk

Search Tickets

Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.

Zendesk

Search Users

Searches for a user that matches the specified criteria.

Integrate Tools, Zendesk with these services