Freshdesk, Twist Integrations

Twist
Freshdesk
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Triggers

Freshdesk

Watch tickets

Triggers when a new ticket is created.

Twist

Watch comments INSTANT

Trigger when comment related event occurs.

Twist

Watch groups INSTANT

Triggers when group related event occurs.

Twist

Watch channels INSTANT

Triggers when channel related event occurs.

Twist

Watch messages INSTANT

Trigger when message related event occurs.

Twist

Watch teams INSTANT

Triggers when team related event occurs.

Twist

Watch threads INSTANT

Triggers when thread related event occurs.

Actions

Freshdesk

Delete a ticket

Deletes a ticket.

Freshdesk

Delete a contact

Deletes a contact.

Freshdesk

Create a contact

Creates a contact.

Freshdesk

Create an outbound email

Creates an outbound email.

Freshdesk

Create a reply

Creates a reply to a specific ticket.

Freshdesk

Update a ticket

Updates a ticket with entered information.

Freshdesk

View a company

Retrieves a detail of a company.

Freshdesk

View an agent

Retrieves a detail of an agent.

Freshdesk

Create a note

Creates a note.

Freshdesk

Update a contact

Updates a contact.

Freshdesk

Create a ticket

Creates a new ticket.

Twist

Create a comment

Posts a new comment to a specific thread.

Twist

Create a message

Posts a new message to a specific conversation.

Twist

Create a thread

Creates a new thread in a specific channel.

Twist

Upload an attachment

Uploads a file.

Searches

Freshdesk

List all contacts

Lists all contacts.

Freshdesk

List all conversations of a ticket

Lists all conversations of a ticket.

Freshdesk

List all satisfaction ratings of a ticket

Lists all satisfaction ratings of a ticket.

Freshdesk

List all time entries of a ticket

Lists all time entries of a ticket.

Freshdesk

View a contact

Allows you to view a specific contact.

Freshdesk

View a ticket

Allows you to view a specific ticket

Freshdesk

List all tickets

Lists all tickets.

Twist

List All Threads

List all threads in a channel.

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