Tookan, Zendesk Integrations

Tookan
Zendesk
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Triggers

Zendesk

Watch Article Comments

Checks whether new comments were added to an article.

Zendesk

Watch Articles

Checks whether new articles were created.

Zendesk

Watch a Ticket's Comments

Checks whether new comments were made on a specified ticket.

Zendesk

Watch Events INSTANT

Watches specific events configured by the user through Zendesk triggers or automations.

Zendesk

Watch Forum Post Comments

Checks whether new comments were added to a forum post.

Zendesk

Watch Forum Posts

Checks whether new forum posts were created.

Zendesk

Watch Groups

Checks whether new groups were created.

Zendesk

Watch Organizations

Checks whether new organizations were created.

Zendesk

Watch Ticket Activity

Checks whether there are new audits (activity) on a ticket.

Zendesk

Watch Tickets

Checks whether new tickets were created.

Zendesk

Watch Tickets in a View

Checks whether new tickets were created in a view.

Zendesk

Watch Users

Checks whether new users were created.

Zendesk

Watch Views

Checks whether new views were created.

Actions

Tookan

Assign an Agent to a Task

Used to assign an agent to your task.

Tookan

Assign a Task

Used to assign/reassign an unassigned/assigned task or an assigned task to the Agent.

Tookan

Auto Assign a Task

Used to auto-assign an unassigned/assigned task.

Tookan

Block/Unlock an Agent

Used to block/unblock the Agent in your account.

Tookan

Cancel a Task

Used to change the status of a task that has already been created to "canceled".

Tookan

Create a Customer

Creates a new customer in Tookan under the specified data source.

Tookan

Create a Delivery Task

Creates a new delivery task in Tookan.

Tookan

Create a Manager

Creates a new manager in Tookan under the specified data source.

Tookan

Create a Pickup Task

Creates a new pickup task in Tookan.

Tookan

Create a Team

Creates a new team in Tookan under the specified data source.

Tookan

Delete a Customer

Deletes the specified customer object and all its associated data.

Tookan

Delete a Manager

Deletes the specified manager object and all its associated data.

Tookan

Delete a Task

Deletes the specified task object and all its associated data.

Tookan

Delete a Team

Deletes the specified team object and all its associated data.

Tookan

Get an Agent's Profile

Returns the agent's profile.

Tookan

Get a Task

Returns agent's task details.

Tookan

Get a Team

Retrieves a team object from your Tookan account.

Tookan

Make an API Call

Performs an arbitrary authorized API call.

Tookan

Send Notification

Used to send push notifications to the logged-in agent(s).

Tookan

Start a Task

This module is used to change the status of a task that has already been created to "start".

Tookan

Update a Customer

Updates a customer object in your Tookan account.

Tookan

Update an Agent's Tags

Used to update the agent's tags.

Tookan

Update a Task

Used to force update the status of a task.

Tookan

Update a Team

Updates a team object in your Tookan account.

Zendesk

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Zendesk

Create a Group

Creates a group.

Zendesk

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Create a Ticket

Creates a ticket.

Zendesk

Create a Ticket Comment

Creates a ticket comment.

Zendesk

Create or Update an Organization

Creates or updates an organization.

Zendesk

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Zendesk

Create or Update a User

Creates a user.

Zendesk

Delete a Group

Deletes a group.

Zendesk

Delete an Organization

Deletes an organization.

Zendesk

Delete a User

Deletes a user.

Zendesk

Get a Group

Retrieves a group.

Zendesk

Get an Organization

Retrieves an organization.

Zendesk

Get a Side Conversation

Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Get a Ticket

Retrieves a ticket.

Zendesk

Get a User

Retrieves a user.

Zendesk

Get User Related Information

Retrieves information related to a user's ticket, topics, subscriptions, etc.

Zendesk

Make an API Call

Performs an arbitrary authorized API call.

Zendesk

Merge Tickets

Merges tickets into a single ticket.

Zendesk

Permanently Delete a Ticket

Deletes a ticket permanently.

Zendesk

Remove a Ticket Field Option

Removes a dropdown ticket field option.

Zendesk

Reply to a Side Conversation

Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Soft Delete a Ticket

Soft deletes a ticket.

Zendesk

Update a Group

Updates a group.

Zendesk

Update an Organization

Updates an organization.

Zendesk

Update a Side Conversation

Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Update a Ticket

Updates a ticket. The update allows for adding a new comment too.

Zendesk

Update a User

Updates a user.

Zendesk

Upload Attachments

Uploads attachments for future use in a ticket.

Searches

Tookan

Get an Agent's Location

Returns agent's location details.

Tookan

Get an Agent's Stripe Details

Returns agent's stripe account details.

Tookan

List Agents

Returns all the agent items.

Tookan

List Agents Near a Customer

Rerurns available agent's near customers.

Tookan

List an Agent's Activity

Returns agent's daily activity timeline.

Tookan

List an Agent's Logs

Returns Agent logs.

Tookan

List an Agent's Ratings

Returns the agent's overall rating and reviews are given by customers.

Tookan

List an Agent's Tags

Returns the list of agent tags.

Tookan

List Customers

Returns all the customer items.

Tookan

List Managers

Returns all the manager items.

Tookan

List Tasks

Returns all the order items.

Tookan

List Teams

Returns all team items.

Zendesk

List a Ticket's Comments

Retrieves the comments on a ticket.

Zendesk

List Groups

Retrieves all groups.

Zendesk

List Organizations

Retrieves all organizations.

Zendesk

List Side Conversation Events

Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

List Side Conversations

Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.

Zendesk

List Soft Deleted Tickets

Retrieves tickets that were soft deleted.

Zendesk

List Ticket Custom Field Options

Lists the options of a ticket custom field.

Zendesk

List Tickets

Retrieves all tickets (except for archived or soft deleted tickets).

Zendesk

List Users

Retrieves all users or a group's users or an organization's users.

Zendesk

Search Anything

Retrieves any kind of object matching your query.

Zendesk

Search Organizations

Searches for an organization that matches the specified criteria.

Zendesk

Search Tickets

Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.

Zendesk

Search Users

Searches for a user that matches the specified criteria.

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