SolarWinds Service Desk, Zendesk Integrations

SolarWinds Service Desk
Zendesk
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Triggers

SolarWinds Service Desk

Watch Contracts

Triggers when a new contract is created.

SolarWinds Service Desk

Watch Hardwares

Triggers when a new hardware is created.

SolarWinds Service Desk

Watch Changes

Triggers when a new change is created.

SolarWinds Service Desk

Watch Incidents

Triggers when a new incident is created.

SolarWinds Service Desk

Watch Other Assets

Triggers when a new other asset is created.

SolarWinds Service Desk

Watch Problems

Triggers when a new problem is created.

SolarWinds Service Desk

Watch Releases

Triggers when a new release is created.

SolarWinds Service Desk

Watch Solutions

Triggers when a new solution is created.

SolarWinds Service Desk

Watch Users

Triggers when a new user is created.

Zendesk

Watch Article Comments

Checks whether new comments were added to an article.

Zendesk

Watch Articles

Checks whether new articles were created.

Zendesk

Watch a Ticket's Comments

Checks whether new comments were made on a specified ticket.

Zendesk

Watch Events INSTANT

Watches specific events configured by the user through Zendesk triggers or automations.

Zendesk

Watch Forum Post Comments

Checks whether new comments were added to a forum post.

Zendesk

Watch Forum Posts

Checks whether new forum posts were created.

Zendesk

Watch Groups

Checks whether new groups were created.

Zendesk

Watch Organizations

Checks whether new organizations were created.

Zendesk

Watch Ticket Activity

Checks whether there are new audits (activity) on a ticket.

Zendesk

Watch Tickets

Checks whether new tickets were created.

Zendesk

Watch Tickets in a View

Checks whether new tickets were created in a view.

Zendesk

Watch Users

Checks whether new users were created.

Zendesk

Watch Views

Checks whether new views were created.

Actions

SolarWinds Service Desk

Create a Contract

Creates a new contract.

SolarWinds Service Desk

Create a Hardware

Creates a new hardware.

SolarWinds Service Desk

Create a Change

Creates a new change.

SolarWinds Service Desk

Create an Incident

Creates a new incident.

SolarWinds Service Desk

Create an Other Asset

Creates a new other asset.

SolarWinds Service Desk

Create a Problem

Creates a new problem.

SolarWinds Service Desk

Create a Release

Creates a new release.

SolarWinds Service Desk

Create a Solution

Creates a new solution.

SolarWinds Service Desk

Create a User

Creates a new user.

SolarWinds Service Desk

Delete a Contract

Deletes a contract.

SolarWinds Service Desk

Delete a Hardware

Deletes a hardware.

SolarWinds Service Desk

Delete a Change

Deletes a change.

SolarWinds Service Desk

Delete an Incident

Deletes an incident.

SolarWinds Service Desk

Delete an Other Asset

Deletes an other asset.

SolarWinds Service Desk

Delete a Problem

Deletes a problem.

SolarWinds Service Desk

Delete a Release

Deletes a release.

SolarWinds Service Desk

Delete a Solution

Deletes a solution.

SolarWinds Service Desk

Delete a User

Deletes a user.

SolarWinds Service Desk

Get a Contract

Gets the details of the contract.

SolarWinds Service Desk

Get a Hardware

Gets the details of the hardware.

SolarWinds Service Desk

Get a Change

Gets the datails of the change.

SolarWinds Service Desk

Get an Incident

Gets the datails of the incident.

SolarWinds Service Desk

Get an Other Asset

Gets the details of the other asset.

SolarWinds Service Desk

Get a Problem

Gets the details of the problem.

SolarWinds Service Desk

Get a Release

Gets the details of the release.

SolarWinds Service Desk

Get a Solution

Gets the details of the solution.

SolarWinds Service Desk

Get a User

Gets the details of the user.

SolarWinds Service Desk

Make an API Call

Performs an arbitrary authorized API call.

SolarWinds Service Desk

Update a Contract

Updates an existing contract.

SolarWinds Service Desk

Update a Hardware

Updates an existing hardware.

SolarWinds Service Desk

Update a Change

Updates an existing change.

SolarWinds Service Desk

Update an Incident

Updates an existing incident.

SolarWinds Service Desk

Update an Other Asset

Updates an existing other asset.

SolarWinds Service Desk

Update a Problem

Updates an existing problem.

SolarWinds Service Desk

Update a Release

Updates an existing release.

SolarWinds Service Desk

Update a Solution

Updates an existing solution.

SolarWinds Service Desk

Update a User

Updates an existing user.

Zendesk

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Zendesk

Create a Group

Creates a group.

Zendesk

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Create a Ticket

Creates a ticket.

Zendesk

Create a Ticket Comment

Creates a ticket comment.

Zendesk

Create or Update an Organization

Creates or updates an organization.

Zendesk

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Zendesk

Create or Update a User

Creates a user.

Zendesk

Delete a Group

Deletes a group.

Zendesk

Delete an Organization

Deletes an organization.

Zendesk

Delete a User

Deletes a user.

Zendesk

Get a Group

Retrieves a group.

Zendesk

Get an Organization

Retrieves an organization.

Zendesk

Get a Side Conversation

Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Get a Ticket

Retrieves a ticket.

Zendesk

Get a User

Retrieves a user.

Zendesk

Get User Related Information

Retrieves information related to a user's ticket, topics, subscriptions, etc.

Zendesk

Make an API Call

Performs an arbitrary authorized API call.

Zendesk

Merge Tickets

Merges tickets into a single ticket.

Zendesk

Permanently Delete a Ticket

Deletes a ticket permanently.

Zendesk

Remove a Ticket Field Option

Removes a dropdown ticket field option.

Zendesk

Reply to a Side Conversation

Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Soft Delete a Ticket

Soft deletes a ticket.

Zendesk

Update a Group

Updates a group.

Zendesk

Update an Organization

Updates an organization.

Zendesk

Update a Side Conversation

Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Update a Ticket

Updates a ticket. The update allows for adding a new comment too.

Zendesk

Update a User

Updates a user.

Zendesk

Upload Attachments

Uploads attachments for future use in a ticket.

Searches

SolarWinds Service Desk

List Contracts

Lists all contracts.

SolarWinds Service Desk

List Hardwares

Lists all hardwares.

SolarWinds Service Desk

List Changes

Lists all changes.

SolarWinds Service Desk

List Incidents

Lists all incidents.

SolarWinds Service Desk

List Other Assets

Lists all other assets.

SolarWinds Service Desk

List Problems

Lists all problems.

SolarWinds Service Desk

List Releases

Lists all releases.

SolarWinds Service Desk

List Solutions

Lists all solutions.

SolarWinds Service Desk

List Users

Lists all users.

Zendesk

List a Ticket's Comments

Retrieves the comments on a ticket.

Zendesk

List Groups

Retrieves all groups.

Zendesk

List Organizations

Retrieves all organizations.

Zendesk

List Side Conversation Events

Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

List Side Conversations

Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.

Zendesk

List Soft Deleted Tickets

Retrieves tickets that were soft deleted.

Zendesk

List Ticket Custom Field Options

Lists the options of a ticket custom field.

Zendesk

List Tickets

Retrieves all tickets (except for archived or soft deleted tickets).

Zendesk

List Users

Retrieves all users or a group's users or an organization's users.

Zendesk

Search Anything

Retrieves any kind of object matching your query.

Zendesk

Search Organizations

Searches for an organization that matches the specified criteria.

Zendesk

Search Tickets

Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.

Zendesk

Search Users

Searches for a user that matches the specified criteria.

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