Slack, Zendesk Integrations

Slack
Zendesk
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Slack, Zendesk integrations

Send Slack messages when new tickets are created in Zendesk

Send Slack messages when new tickets are created in Zendesk

Whenever new tickets are added in Zendesk, the tickets are automatically retrieved and messages containing the tickets URL are sent via Slack.


6
Send report about tickets for each user in Zendesk for the previous month to Slack

Send report about tickets for each user in Zendesk for the previous month to Slack

On every first day in a month, the report with numbers of tickets for every user in Zendesk is sent to Slack.


2
Create tickets on Zendesk from messages received in a public Slack channel

Create tickets on Zendesk from messages received in a public Slack channel

This integration retrieves messages from a public Slack channel and creates tickets from it on Zendesk.


2
Send Slack messages when new users are created in Zendesk

Send Slack messages when new users are created in Zendesk

Whenever new users are added in Zendesk, the users are automatically retrieved and messages containing the details are sent via Slack.


1
Create tickets on Zendesk from direct messages on Slack

Create tickets on Zendesk from direct messages on Slack

This integration retrieves direct messages on Slack and creates tickets from it on Zendesk.


1
Send new tickets from Zendesk as Slack messages.

Send new tickets from Zendesk as Slack messages.

Use this automation to notify your team on Slack whenever new tickets are created in Zendesk. Integromat will automatically retrieve the URLs of the tickets and send it as Slack messages.


1
Create tickets on Zendesk from messages received in a private Slack channel

Create tickets on Zendesk from messages received in a private Slack channel

This integration retrieves messages from a private Slack channel and creates tickets from it on Zendesk.


0
Add Everhour tasks to Zendesk as new tickets and get a notification on Slack

Add Everhour tasks to Zendesk as new tickets and get a notification on Slack

This template adds new Everhour tasks to Zendesk as new tickets and also posts the task information to Slack.


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Triggers

Slack

New Event INSTANT

Triggers when a new message or other events are created.

Slack

Watch Direct Messages

Triggers when a new message is added to a direct message channel.

Slack

Watch Files

Triggers when a new file is added.

Slack

Watch Multiparty Direct Messages

Triggers when a new message is added to a multiparty direct message channel.

Slack

Watch Private Channel Messages

Triggers when a new message is added to a private channel.

Slack

Watch Public Channel Messages

Triggers when a new message is added to a public channel.

Slack

Watch Users

Triggers when a new user is added or an existing user has changed. Only emit the latest change since the last scenario run.

Zendesk

Watch Article Comments

Checks whether new comments were added to an article.

Zendesk

Watch Articles

Checks whether new articles were created.

Zendesk

Watch a Ticket's Comments

Checks whether new comments were made on a specified ticket.

Zendesk

Watch Events INSTANT

Watches specific events configured by the user through Zendesk triggers or automations.

Zendesk

Watch Forum Post Comments

Checks whether new comments were added to a forum post.

Zendesk

Watch Forum Posts

Checks whether new forum posts were created.

Zendesk

Watch Groups

Checks whether new groups were created.

Zendesk

Watch Organizations

Checks whether new organizations were created.

Zendesk

Watch Ticket Activity

Checks whether there are new audits (activity) on a ticket.

Zendesk

Watch Tickets

Checks whether new tickets were created.

Zendesk

Watch Tickets in a View

Checks whether new tickets were created in a view.

Zendesk

Watch Users

Checks whether new users were created.

Zendesk

Watch Views

Checks whether new views were created.

Actions

Slack

Add a Reaction

Adds a reaction to an item.

Slack

Add a Star

Adds a star to a channel.

Slack

Archive a Channel

Archives a channel.

Slack

Complete a Reminder

Completes a reminder.

Slack

Create a Channel

Creates a channel.

Slack

Create a Message

Creates a message.

Slack

Create a Reminder

Creates a reminder.

Slack

Create a Text File

Creates a text file.

Slack

Delete a File

Deletes a file.

Slack

Delete a Message

Removes a message.

Slack

Delete a Reminder

Removes a reminder.

Slack

Download a File

Downloads a file.

Slack

Get a File

Returns details about a file.

Slack

Get a Channel

Returns details about a channel.

Slack

Get a Private Channel Message

Returns a message with a given ID from a specified private channel.

Slack

Get a Public Channel Message

Returns a message with a given ID from a specified public channel.

Slack

Get a Reminder

Returns details about a reminder.

Slack

Get a User

Returns details about a member of a workspace.

Slack

Invite Users

Invites 1-30 users to a public or private channel.

Slack

Join a Channel

Joints to an existing channel.

Slack

Kick a User

Removes a user from a channel.

Slack

Leave a Channel

Leaves a channel.

Slack

Make an API Call

Performs an arbitrary authorized API call.

Slack

Pin a Message

Pins a message to a channel.

Slack

Remove a Reaction

Removes a reaction.

Slack

Remove a Star

Removes a star from a channel.

Slack

Remove Saved Item

Removes a saved item.

Slack

Save an Item

Adds an Item to saved items.

Slack

Set a Status

Update a user's current status.

Slack

Set the Purpose of a Channel

Changes the purpose of a channel.

Slack

Set the Topic of a Channel

Changes the topic of a channel.

Slack

Unarchive a Channel

Unarchives a channel.

Slack

Unpin a Message

Unpins a message from a channel.

Slack

Update a Message

Updates a message.

Slack

Upload a File

Creates or uploads a file.

Zendesk

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Zendesk

Create a Group

Creates a group.

Zendesk

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Create a Ticket

Creates a ticket.

Zendesk

Create a Ticket Comment

Creates a ticket comment.

Zendesk

Create or Update an Organization

Creates or updates an organization.

Zendesk

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Zendesk

Create or Update a User

Creates a user.

Zendesk

Delete a Group

Deletes a group.

Zendesk

Delete an Organization

Deletes an organization.

Zendesk

Delete a User

Deletes a user.

Zendesk

Get a Group

Retrieves a group.

Zendesk

Get an Organization

Retrieves an organization.

Zendesk

Get a Side Conversation

Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Get a Ticket

Retrieves a ticket.

Zendesk

Get a User

Retrieves a user.

Zendesk

Get User Related Information

Retrieves information related to a user's ticket, topics, subscriptions, etc.

Zendesk

Make an API Call

Performs an arbitrary authorized API call.

Zendesk

Merge Tickets

Merges tickets into a single ticket.

Zendesk

Permanently Delete a Ticket

Deletes a ticket permanently.

Zendesk

Remove a Ticket Field Option

Removes a dropdown ticket field option.

Zendesk

Reply to a Side Conversation

Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Soft Delete a Ticket

Soft deletes a ticket.

Zendesk

Update a Group

Updates a group.

Zendesk

Update an Organization

Updates an organization.

Zendesk

Update a Side Conversation

Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Update a Ticket

Updates a ticket. The update allows for adding a new comment too.

Zendesk

Update a User

Updates a user.

Zendesk

Upload Attachments

Uploads attachments for future use in a ticket.

Searches

Slack

List Files

Returns a list of files within a team.

Slack

List Channels

Returns a list of channels in a workspace.

Slack

List Members in a Channel

Retrieves members of a channel.

Slack

List Reactions

Returns reactions a user made.

Slack

List Reminders

List all reminders created by or for a given user.

Slack

List Replies

Retrieves a thread of messages posted to a conversation.

Slack

List Users

Returns a list of all users in a workspace.

Slack

Search for Message

Returns messages matching a search query.

Slack

Search for User

Retrieves a single user by looking them up by their registered email address.

Zendesk

List a Ticket's Comments

Retrieves the comments on a ticket.

Zendesk

List Groups

Retrieves all groups.

Zendesk

List Organizations

Retrieves all organizations.

Zendesk

List Side Conversation Events

Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

List Side Conversations

Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.

Zendesk

List Soft Deleted Tickets

Retrieves tickets that were soft deleted.

Zendesk

List Ticket Custom Field Options

Lists the options of a ticket custom field.

Zendesk

List Tickets

Retrieves all tickets (except for archived or soft deleted tickets).

Zendesk

List Users

Retrieves all users or a group's users or an organization's users.

Zendesk

Search Anything

Retrieves any kind of object matching your query.

Zendesk

Search Organizations

Searches for an organization that matches the specified criteria.

Zendesk

Search Tickets

Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.

Zendesk

Search Users

Searches for a user that matches the specified criteria.

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