Freshdesk, Slack Integrations

Slack
Freshdesk
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Triggers

Freshdesk

Watch Contacts

Triggers when a new contact is created or updated.

Freshdesk

Watch Events INSTANT

Triggers when a new event is occured to a ticket.

Freshdesk

Watch Tickets

Triggers when a new ticket is created or updated.

Slack

New Message INSTANT

Triggers when a new message is created.

Slack

Watch Direct Messages

Triggers when a new message is added to a direct message channel.

Slack

Watch Files

Triggers when a new file is added.

Slack

Watch Multiparty Direct Messages

Triggers when a new message is added to a multiparty direct message channel.

Slack

Watch Private Channel Messages

Triggers when a new message is added to a private channel.

Slack

Watch Public Channel Messages

Triggers when a new message is added to a public channel.

Slack

Watch Users

Triggers when a new user is added.

Actions

Freshdesk

Create a Company

Creates a new company.

Freshdesk

Create a Contact

Creates a new contact.

Freshdesk

Create a Forum

Creates a new forum.

Freshdesk

Create a Forum Category

Creates a forum category.

Freshdesk

Create a Forum Topic

Creates a new forum topic.

Freshdesk

Create a Note

Creates a new note.

Freshdesk

Create an Outbound Email

Creates a new outbound email.

Freshdesk

Create a Reply

Creates a new reply to a specific ticket.

Freshdesk

Create a Ticket

Creates a new ticket.

Freshdesk

Delete a Contact

Deletes a contact.

Freshdesk

Delete a Ticket

Deletes a ticket.

Freshdesk

Get a Company

Gets the details of a company.

Freshdesk

Get a Contact

Gets the details of a contact.

Freshdesk

Get an Agent

Gets the details of an agent.

Freshdesk

Get a Ticket

Gets the details of a ticket.

Freshdesk

Make an API Call

Performs an arbitrary authorized API call.

Freshdesk

Update a Company

Updates an existing company.

Freshdesk

Update a Contact

Updates an existing contact.

Freshdesk

Update a Ticket

Updates an existing ticket with entered information.

Slack

Add a Star

Adds a star to an item (message, file, channel or DM) on behalf of the authenticated user.

Slack

Archive a Channel

Archives a channel.

Slack

Complete a Reminder

Completes a reminder.

Slack

Create a Channel

Creates a channel.

Slack

Create a Message

Creates a message.

Slack

Create a Reminder

Creates a reminder.

Slack

Create a Text File

Creates a text file.

Slack

Delete a File

Deletes a file.

Slack

Delete a Message

Removes a message.

Slack

Delete a Reminder

Deletes a reminder.

Slack

Download a File

Downloads a file.

Slack

Get a File

Returns information about a file in your team.

Slack

Get a Channel

Returns information about a workspace channel.

Slack

Get a Private Channel Message

Returns a message with a given ID from a specified private channel.

Slack

Get a Public Channel Message

Returns a message with a given ID from a specified public channel.

Slack

Get a Reminder

Returns information about a reminder.

Slack

Get a User

Returns information about a member of a workspace.

Slack

Invite Users

Invites 1-30 users to a public or private channel.

Slack

Join a Channel

Joins to an existing channel.

Slack

Kick a User

Removes a user from a channel.

Slack

Leave a Channel

Leaves a channel.

Slack

Make an API Call

Performs an arbitrary authorized API call.

Slack

Remove a Star

Removes a star from an item (message, file, channel, private group, or DM) on behalf of the authenticated user.

Slack

Search for User

Retrieves a single user by looking them up by their registered email address.

Slack

Set a Status

Update a user's current status.

Slack

Set the Purpose of a Channel

Changes the purpose of a channel.

Slack

Set the Topic of a Channel

Changes the topic of a channel.

Slack

Unarchive a Channel

Unarchives a channel.

Slack

Update a Message

Updates a message.

Slack

Upload a File

Creates or uploads a file.

Searches

Freshdesk

Find Companies (Beta)

Gets a list of companies matching the specified company fields.

Freshdesk

Find Contacts (Beta)

Gets a list of contacts matching the specified contact fields.

Freshdesk

Find Tickets

Gets a list of tickets matching the specified ticket fields.

Freshdesk

List Contacts

Retrieves a list of all contacts.

Freshdesk

List Conversations

Retrieves a list of all conversations of a ticket.

Freshdesk

List Satisfaction Ratings

Retrieves a list of all satisfaction ratings of a ticket.

Freshdesk

List Tickets

Retrieves a list of all tickets.

Freshdesk

List Time Entries

Retrieves a list of all time entries of a ticket.

Slack

List Files

Returns a list of files within the team.

Slack

List Channels

Returns a list of all channels in a workspace.

Slack

List Members in Channel

Retrieve members of a channel.

Slack

List Reminders

Lists all reminders created by or for a given user.

Slack

List Replies

Retrieves a thread of messages posted to a conversation.

Slack

List Users

Returns a list of all users in the workspace.

Slack

Search for Message

Returns messages matching a search query.

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