Zendesk, SilFer Bots Integrations

SilFer Bots
Zendesk
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Integromat will automate processes that you currently handle manually. It is not only capable of connecting apps but can also transfer and transform data. It works 24 hours a day, seven days a week and does not require your intervention. Simply set Integromat to do what you want and let it work for you. Save your time!

Triggers

Zendesk

Watch Article Comments

Checks whether new comments were added to an article.

Zendesk

Watch Articles

Checks whether new articles were created.

Zendesk

Watch a Ticket's Comments

Checks whether new comments were made on a specified ticket.

Zendesk

Watch Events INSTANT

Watches specific events configured by the user through Zendesk triggers or automations.

Zendesk

Watch Forum Post Comments

Checks whether new comments were added to a forum post.

Zendesk

Watch Forum Posts

Checks whether new forum posts were created.

Zendesk

Watch Groups

Checks whether new groups were created.

Zendesk

Watch Organizations

Checks whether new organizations were created.

Zendesk

Watch Ticket Activity

Checks whether there are new audits (activity) on a ticket.

Zendesk

Watch Tickets

Checks whether new tickets were created.

Zendesk

Watch Tickets in a View

Checks whether new tickets were created in a view.

Zendesk

Watch Users

Checks whether new users were created.

Zendesk

Watch Views

Checks whether new views were created.

SilFer Bots

Watch Cart Abandoned INSTANT

Triggers when a cart is abandoned

SilFer Bots

Watch Live Chat Disabled INSTANT

Triggers when live chat is disabled with a user. Be aware that it will not be triggered if the live chat is already disabled for the user.

SilFer Bots

Watch Live Chat Enabled INSTANT

Triggers when live chat is enabled with a user. Be aware that it will not be triggered if the live chat is already enabled for the user.

SilFer Bots

Watch New Order INSTANT

Triggers when a user places a new order.

SilFer Bots

Watch New or Updated Custom Field INSTANT

Triggers when custom is set or changed. Please be aware that it will not be triggered if the new value is equal to the old value.

SilFer Bots

Watch New Tagged User INSTANT

Triggers when a tag is applied to the user. Please be aware that it will not be triggered if the user already has the tag.

SilFer Bots

Watch New “Trigger Integromat” Event INSTANT

Triggers when the user reaches the “Trigger Integromat” action in your bot.

SilFer Bots

Watch New User INSTANT

Triggers when a new user uses your bot. Be aware that it will not be triggered if the user deletes the conversation and start again.

SilFer Bots

Watch Order Concluded INSTANT

Triggers when you change the status of the order to "Concluded".

SilFer Bots

Watch Tag Removed From User INSTANT

Triggers when a tag is removed from the user. Be aware that it will not be triggered if the user doesn't have the tag.

SilFer Bots

Watch User Added to Sequence INSTANT

Triggers when the user is added to a sequence. Be aware that it will not be triggered if the user already has added to the sequence.

SilFer Bots

Watch User Removed From Sequence INSTANT

Triggers when a user is removed from a sequence. Be aware that it will not be triggered if the user already has removed from the sequence.

Actions

Zendesk

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Zendesk

Create a Group

Creates a group.

Zendesk

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Create a Ticket

Creates a ticket.

Zendesk

Create a Ticket Comment

Creates a ticket comment.

Zendesk

Create or Update an Organization

Creates or updates an organization.

Zendesk

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Zendesk

Create or Update a User

Creates a user.

Zendesk

Delete a Group

Deletes a group.

Zendesk

Delete an Organization

Deletes an organization.

Zendesk

Delete a User

Deletes a user.

Zendesk

Get a Group

Retrieves a group.

Zendesk

Get an Organization

Retrieves an organization.

Zendesk

Get a Side Conversation

Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Get a Ticket

Retrieves a ticket.

Zendesk

Get a User

Retrieves a user.

Zendesk

Get User Related Information

Retrieves information related to a user's ticket, topics, subscriptions, etc.

Zendesk

Make an API Call

Performs an arbitrary authorized API call.

Zendesk

Merge Tickets

Merges tickets into a single ticket.

Zendesk

Permanently Delete a Ticket

Deletes a ticket permanently.

Zendesk

Remove a Ticket Field Option

Removes a dropdown ticket field option.

Zendesk

Reply to a Side Conversation

Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Soft Delete a Ticket

Soft deletes a ticket.

Zendesk

Update a Group

Updates a group.

Zendesk

Update an Organization

Updates an organization.

Zendesk

Update a Side Conversation

Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Update a Ticket

Updates a ticket. The update allows for adding a new comment too.

Zendesk

Update a User

Updates a user.

Zendesk

Upload Attachments

Uploads attachments for future use in a ticket.

SilFer Bots

Add Tag to User

Adds a tag to a user.

SilFer Bots

Clear User Custom Field

Clears a user custom field.

SilFer Bots

Create New Contact

Creates a new SMS contact.

SilFer Bots

Find User by ID

Gets single user by ID

SilFer Bots

Mark Order as Paid

Marks order as paid.

SilFer Bots

Remove Tag from User

Removes a tag from user

SilFer Bots

Send Flow to User

Sends a flow to a user.

SilFer Bots

Send Text Message to User

Sends a text message to the user

SilFer Bots

Set Custom Field

Sets a user custom field

Searches

Zendesk

List a Ticket's Comments

Retrieves the comments on a ticket.

Zendesk

List Groups

Retrieves all groups.

Zendesk

List Organizations

Retrieves all organizations.

Zendesk

List Side Conversation Events

Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

List Side Conversations

Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.

Zendesk

List Soft Deleted Tickets

Retrieves tickets that were soft deleted.

Zendesk

List Ticket Custom Field Options

Lists the options of a ticket custom field.

Zendesk

List Tickets

Retrieves all tickets (except for archived or soft deleted tickets).

Zendesk

List Users

Retrieves all users or a group's users or an organization's users.

Zendesk

Search Anything

Retrieves any kind of object matching your query.

Zendesk

Search Organizations

Searches for an organization that matches the specified criteria.

Zendesk

Search Tickets

Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.

Zendesk

Search Users

Searches for a user that matches the specified criteria.

Integrate Zendesk, SilFer Bots with these services