Resource Guru, Zendesk Integrations

Resource Guru
Zendesk
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Triggers

Resource Guru

Watch Bookings INSTANT

Triggers when a booking is created, deleted or changed.

Resource Guru

Watch Clients INSTANT

Triggers when a client is created, updated or deleted.

Resource Guru

Watch Downtime Events INSTANT

Triggers when a time off/downtime event is created, updated or deleted.

Resource Guru

Watch Projects INSTANT

Triggers when a project is created, updated or deleted.

Resource Guru

Watch Resources INSTANT

Triggers when a resource is created, updated or deleted.

Zendesk

Watch Article Comments

Checks whether new comments were added to an article.

Zendesk

Watch Articles

Checks whether new articles were created.

Zendesk

Watch a Ticket's Comments

Checks whether new comments were made on a specified ticket.

Zendesk

Watch Events INSTANT

Watches specific events configured by the user through Zendesk triggers or automations.

Zendesk

Watch Forum Post Comments

Checks whether new comments were added to a forum post.

Zendesk

Watch Forum Posts

Checks whether new forum posts were created.

Zendesk

Watch Groups

Checks whether new groups were created.

Zendesk

Watch Organizations

Checks whether new organizations were created.

Zendesk

Watch Ticket Activity

Checks whether there are new audits (activity) on a ticket.

Zendesk

Watch Tickets

Checks whether new tickets were created.

Zendesk

Watch Tickets in a View

Checks whether new tickets were created in a view.

Zendesk

Watch Users

Checks whether new users were created.

Zendesk

Watch Views

Checks whether new views were created.

Actions

Resource Guru

Create a Booking

Creates a new booking.

Resource Guru

Create a Client

Creates a new client.

Resource Guru

Create a Downtime Event

Creates a new time off/downtime event.

Resource Guru

Create a Project

Creates a new project.

Resource Guru

Create a Resource

Creates a new resource.

Resource Guru

Delete a Booking

Deletes a booking.

Resource Guru

Delete a Client

Deletes a client.

Resource Guru

Delete a Downtime Event

Deletes a time off/downtime event.

Resource Guru

Delete a Project

Deletes a project.

Resource Guru

Delete a Resource

Deletes a resource.

Resource Guru

Get a Booking

Returns an information about specified booking.

Resource Guru

Get a Client

Returns an information about specified client.

Resource Guru

Get a Downtime Event

Returns an information about a time off/downtime event.

Resource Guru

Get a Project

Returns an information about a project.

Resource Guru

Get a Resource

Returns an information about a resource.

Resource Guru

Make an API Call

Performs an arbitrary authorized API call.

Resource Guru

Update a Booking

Updates a booking.

Resource Guru

Update a Client

Updates an information about a client.

Resource Guru

Update a Downtime Event

Updates an information about a time off/downtime event.

Resource Guru

Update a Project

Updates an information about a project.

Resource Guru

Update a Resource

Updates an information about resource.

Zendesk

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Zendesk

Create a Group

Creates a group.

Zendesk

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Create a Ticket

Creates a ticket.

Zendesk

Create a Ticket Comment

Creates a ticket comment.

Zendesk

Create or Update an Organization

Creates or updates an organization.

Zendesk

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Zendesk

Create or Update a User

Creates a user.

Zendesk

Delete a Group

Deletes a group.

Zendesk

Delete an Organization

Deletes an organization.

Zendesk

Delete a User

Deletes a user.

Zendesk

Get a Group

Retrieves a group.

Zendesk

Get an Organization

Retrieves an organization.

Zendesk

Get a Side Conversation

Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Get a Ticket

Retrieves a ticket.

Zendesk

Get a User

Retrieves a user.

Zendesk

Get User Related Information

Retrieves information related to a user's ticket, topics, subscriptions, etc.

Zendesk

Make an API Call

Performs an arbitrary authorized API call.

Zendesk

Merge Tickets

Merges tickets into a single ticket.

Zendesk

Permanently Delete a Ticket

Deletes a ticket permanently.

Zendesk

Remove a Ticket Field Option

Removes a dropdown ticket field option.

Zendesk

Reply to a Side Conversation

Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Soft Delete a Ticket

Soft deletes a ticket.

Zendesk

Update a Group

Updates a group.

Zendesk

Update an Organization

Updates an organization.

Zendesk

Update a Side Conversation

Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Update a Ticket

Updates a ticket. The update allows for adding a new comment too.

Zendesk

Update a User

Updates a user.

Zendesk

Upload Attachments

Uploads attachments for future use in a ticket.

Searches

Resource Guru

List Bookings

Returns a list of bookings.

Resource Guru

List Clients

Returns a list of clients.

Resource Guru

List Downtime Events

Returns a list of time off/downtime events.

Resource Guru

List Projects

Returns a list of projects.

Resource Guru

List Resources

Returns a list of resources.

Zendesk

List a Ticket's Comments

Retrieves the comments on a ticket.

Zendesk

List Groups

Retrieves all groups.

Zendesk

List Organizations

Retrieves all organizations.

Zendesk

List Side Conversation Events

Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

List Side Conversations

Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.

Zendesk

List Soft Deleted Tickets

Retrieves tickets that were soft deleted.

Zendesk

List Ticket Custom Field Options

Lists the options of a ticket custom field.

Zendesk

List Tickets

Retrieves all tickets (except for archived or soft deleted tickets).

Zendesk

List Users

Retrieves all users or a group's users or an organization's users.

Zendesk

Search Anything

Retrieves any kind of object matching your query.

Zendesk

Search Organizations

Searches for an organization that matches the specified criteria.

Zendesk

Search Tickets

Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.

Zendesk

Search Users

Searches for a user that matches the specified criteria.

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