Twilio, Planfix, Zendesk Integrations

Planfix
Twilio
Zendesk
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Triggers

Twilio

New Message Status Event INSTANT

Webhook for status callback field in a create message action. Triggers for outgoing messages.

Twilio

Watch Alerts

Triggers when a new alert (notification) is issued.

Twilio

Watch Calls

Triggers when a new call is created.

Twilio

Watch Messages

Triggers when a new message is created.

Twilio

Watch Recordings

Triggers when a new recording is created.

Twilio

Watch Transcriptions

Triggers when a new transcription is created.

Planfix

Watch Actions INSTANT

Triggers when the event which you choose in the Planfix scenario is occurs.

Zendesk

Watch Article Comments

Checks whether new comments were added to an article.

Zendesk

Watch Articles

Checks whether new articles were created.

Zendesk

Watch a Ticket's Comments

Checks whether new comments were made on a specified ticket.

Zendesk

Watch Events INSTANT

Watches specific events configured by the user through Zendesk triggers or automations.

Zendesk

Watch Forum Post Comments

Checks whether new comments were added to a forum post.

Zendesk

Watch Forum Posts

Checks whether new forum posts were created.

Zendesk

Watch Groups

Checks whether new groups were created.

Zendesk

Watch Organizations

Checks whether new organizations were created.

Zendesk

Watch Ticket Activity

Checks whether there are new audits (activity) on a ticket.

Zendesk

Watch Tickets

Checks whether new tickets were created.

Zendesk

Watch Tickets in a View

Checks whether new tickets were created in a view.

Zendesk

Watch Users

Checks whether new users were created.

Zendesk

Watch Views

Checks whether new views were created.

Actions

Twilio

Create a Call

Calls a specified phone number and executes specified instructions.

Twilio

Create a Message

Sends a message.

Twilio

Delete a Call

Deletes a call record from your account.

Twilio

Delete a Message

Deletes a message record from your account.

Twilio

Download a Recording Media

Downloads a recording media file.

Twilio

Get a Call

Returns call resource of an individual call.

Twilio

Get a Message

Returns details of a message.

Twilio

Make an API Call

Performs an arbitrary authorized API call.

Planfix

Create a Contact

Creates a new contact.

Planfix

Create an Action

Creates a new action.

Planfix

Create a Task

Creates a new task.

Planfix

Delete a Contact

Deletes an existing contact.

Planfix

Delete an Action

Deletes an existing action.

Planfix

Get a Contact

Retrieves an existing contact.

Planfix

Get an Action

Retrieves an existing action.

Planfix

Get a Task

Retrieves an existing task.

Planfix

Make an API Call

Performs an arbitrary authorized API call.

Planfix

Update a Contact

Updates an existing contact.

Planfix

Update an Action

Updates an existing action.

Planfix

Update a Task

Updates an existing task.

Zendesk

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Zendesk

Create a Group

Creates a group.

Zendesk

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Create a Ticket

Creates a ticket.

Zendesk

Create a Ticket Comment

Creates a ticket comment.

Zendesk

Create or Update an Organization

Creates or updates an organization.

Zendesk

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Zendesk

Create or Update a User

Creates a user.

Zendesk

Delete a Group

Deletes a group.

Zendesk

Delete an Organization

Deletes an organization.

Zendesk

Delete a User

Deletes a user.

Zendesk

Get a Group

Retrieves a group.

Zendesk

Get an Organization

Retrieves an organization.

Zendesk

Get a Side Conversation

Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Get a Ticket

Retrieves a ticket.

Zendesk

Get a User

Retrieves a user.

Zendesk

Get User Related Information

Retrieves information related to a user's ticket, topics, subscriptions, etc.

Zendesk

Make an API Call

Performs an arbitrary authorized API call.

Zendesk

Merge Tickets

Merges tickets into a single ticket.

Zendesk

Permanently Delete a Ticket

Deletes a ticket permanently.

Zendesk

Remove a Ticket Field Option

Removes a dropdown ticket field option.

Zendesk

Reply to a Side Conversation

Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Soft Delete a Ticket

Soft deletes a ticket.

Zendesk

Update a Group

Updates a group.

Zendesk

Update an Organization

Updates an organization.

Zendesk

Update a Side Conversation

Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Update a Ticket

Updates a ticket. The update allows for adding a new comment too.

Zendesk

Update a User

Updates a user.

Zendesk

Upload Attachments

Uploads attachments for future use in a ticket.

Searches

Twilio

List Calls

Returns a list of calls associated with your account.

Twilio

List Message Media

Returns a list of media associated with your message.

Twilio

List Messages

Returns a list of messages associated with your account.

Twilio

List Recording Transcriptions

Returns a set of transcriptions available for a recording.

Planfix

Search Actions

Searches for actions or lists them all.

Planfix

Search Contacts

Searches for contacts or lists them all.

Planfix

Search Tasks

Searches for tasks or lists them all.

Zendesk

List a Ticket's Comments

Retrieves the comments on a ticket.

Zendesk

List Groups

Retrieves all groups.

Zendesk

List Organizations

Retrieves all organizations.

Zendesk

List Side Conversation Events

Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

List Side Conversations

Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.

Zendesk

List Soft Deleted Tickets

Retrieves tickets that were soft deleted.

Zendesk

List Ticket Custom Field Options

Lists the options of a ticket custom field.

Zendesk

List Tickets

Retrieves all tickets (except for archived or soft deleted tickets).

Zendesk

List Users

Retrieves all users or a group's users or an organization's users.

Zendesk

Search Anything

Retrieves any kind of object matching your query.

Zendesk

Search Organizations

Searches for an organization that matches the specified criteria.

Zendesk

Search Tickets

Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.

Zendesk

Search Users

Searches for a user that matches the specified criteria.