Intercom, Zendesk Integrations

Intercom
Zendesk
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Triggers

Intercom

Watch Events INSTANT

Receives notifications for all events.

Zendesk

Watch Article Comments

Checks whether new comments were added to an article.

Zendesk

Watch Articles

Checks whether new articles were created.

Zendesk

Watch a Ticket's Comments

Checks whether new comments were made on a specified ticket.

Zendesk

Watch Events INSTANT

Watches specific events configured by the user through Zendesk triggers or automations.

Zendesk

Watch Forum Post Comments

Checks whether new comments were added to a forum post.

Zendesk

Watch Forum Posts

Checks whether new forum posts were created.

Zendesk

Watch Groups

Checks whether new groups were created.

Zendesk

Watch Organizations

Checks whether new organizations were created.

Zendesk

Watch Ticket Activity

Checks whether there are new audits (activity) on a ticket.

Zendesk

Watch Tickets

Checks whether new tickets were created.

Zendesk

Watch Tickets in a View

Checks whether new tickets were created in a view.

Zendesk

Watch Users

Checks whether new users were created.

Zendesk

Watch Views

Checks whether new views were created.

Actions

Intercom

Assign a Conversation

Assigns a conversation to an admin or team.

Intercom

Attach or Detach a Company to/from a Contact

Attaches or detaches a company from a user.

Intercom

Attach or Detach a Tag to/from a Company

Attaches or detaches a tag from a company.

Intercom

Attach or Detach a Tag to/from a Contact

Attaches or detaches a tag from a user.

Intercom

Attach or Detach a Tag to/from a Conversation

Attaches or detaches a tag from a conversation.

Intercom

Close a Conversation

Closes a conversation.

Intercom

Create a Contact

Creates a new contact (user or lead).

Intercom

Create a Contact Initiated Conversation

Create a conversation initiated by a user or lead.

Intercom

Create a Contact Note

Creates a note associated to a contact.

Intercom

Create an Admin Initiated Conversation

Creates a message for an in-app conversation or email conversation.

Intercom

Create or Update a Company

Creates or updates a company.

Intercom

Create or Update a Data Attribute

Creates or updates a data attribute for contacts or companies.

Intercom

Create or Update a Tag

Creates or updates a tag.

Intercom

Delete a Contact

Deletes a contact.

Intercom

Delete a Tag

Deletes a tag.

Intercom

Get a Company

Retrieves a company.

Intercom

Get a Contact

Retrieves a contact.

Intercom

Get a Contact's Note

Retrieves a note associated to a contact.

Intercom

Get a Conversation

Retrieves a conversation.

Intercom

Get an Admin

Retrieves an admin.

Intercom

Get a Segment

Retrieves a segment.

Intercom

Get the Authenticated User

Retrieves the authenticated user.

Intercom

Make an API Call

Performs an arbitrary authorized API call.

Intercom

Mark a Conversation as Read

Marks a conversation as read.

Intercom

Merge a Lead Into a User

Merges a lead into a user.

Intercom

Open a Snoozed or Closed Conversation

Opens a snoozed or closed conversation.

Intercom

Reply to a Conversation

Replies to a conversation with a message on behalf of a contact or admin or with a note for admins.

Intercom

Set an Admin as Away

Sets an admin on "away" for the inbox.

Intercom

Snooze a Conversation

Snoozes a conversation to reopen on a future date.

Intercom

Submit a Contact's Event

Submits a contact event.

Intercom

Update a Contact

Updates a contact.

Intercom

Update a Conversation's Custom Attributes

Updates the custom attributes of a conversation.

Zendesk

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Zendesk

Create a Group

Creates a group.

Zendesk

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Create a Ticket

Creates a ticket.

Zendesk

Create a Ticket Comment

Creates a ticket comment.

Zendesk

Create or Update an Organization

Creates or updates an organization.

Zendesk

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Zendesk

Create or Update a User

Creates a user.

Zendesk

Delete a Group

Deletes a group.

Zendesk

Delete an Organization

Deletes an organization.

Zendesk

Delete a User

Deletes a user.

Zendesk

Get a Group

Retrieves a group.

Zendesk

Get an Organization

Retrieves an organization.

Zendesk

Get a Side Conversation

Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Get a Ticket

Retrieves a ticket.

Zendesk

Get a User

Retrieves a user.

Zendesk

Get User Related Information

Retrieves information related to a user's ticket, topics, subscriptions, etc.

Zendesk

Make an API Call

Performs an arbitrary authorized API call.

Zendesk

Merge Tickets

Merges tickets into a single ticket.

Zendesk

Permanently Delete a Ticket

Deletes a ticket permanently.

Zendesk

Remove a Ticket Field Option

Removes a dropdown ticket field option.

Zendesk

Reply to a Side Conversation

Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Soft Delete a Ticket

Soft deletes a ticket.

Zendesk

Update a Group

Updates a group.

Zendesk

Update an Organization

Updates an organization.

Zendesk

Update a Side Conversation

Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Update a Ticket

Updates a ticket. The update allows for adding a new comment too.

Zendesk

Update a User

Updates a user.

Zendesk

Upload Attachments

Uploads attachments for future use in a ticket.

Searches

Intercom

Attach or Detach a Contact to/from a Conversation

Attaches or detaches a contact from a conversation.

Intercom

List a Company's Contacts

Retrieves all contacts attached to a company.

Intercom

List a Company's Segments

Retrieves all segments that belong to a company.

Intercom

List a Contact's Companies

Retrieves the list of companies associated to a contact.

Intercom

List a Contact's Data Events

Retrieves a contact's events from the last 90 days.

Intercom

List a Contact's Notes

Retrieves all notes associated to a contact.

Intercom

List a Contact's Segments

Retrieves all segments that belong to a contact.

Intercom

List a Contact's Tags

Retrieves the list of tags associated to a contact.

Intercom

List Activity Logs

Retrieves a log of activities by all admins.

Intercom

List Admins

Retrieves all your admins.

Intercom

List Companies

Retrieves all companies with associated users.

Intercom

List Companies (Large Datasets)

Retrieves all companies. This module is a variant of the List Companies module and is intended for large datasets.

Intercom

List Contacts

Retrieves all your contacts (users and leads).

Intercom

List Conversations

Retrieves all your conversations.

Intercom

List Data Attributes

Retrieves the data attributes of the contact or company entity.

Intercom

List Segments

Retrieves all your segments.

Intercom

List Tags

Retrieves all your tags.

Intercom

Search for a Conversation

Searches for conversations matching a query.

Zendesk

List a Ticket's Comments

Retrieves the comments on a ticket.

Zendesk

List Groups

Retrieves all groups.

Zendesk

List Organizations

Retrieves all organizations.

Zendesk

List Side Conversation Events

Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

List Side Conversations

Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.

Zendesk

List Soft Deleted Tickets

Retrieves tickets that were soft deleted.

Zendesk

List Ticket Custom Field Options

Lists the options of a ticket custom field.

Zendesk

List Tickets

Retrieves all tickets (except for archived or soft deleted tickets).

Zendesk

List Users

Retrieves all users or a group's users or an organization's users.

Zendesk

Search Anything

Retrieves any kind of object matching your query.

Zendesk

Search Organizations

Searches for an organization that matches the specified criteria.

Zendesk

Search Tickets

Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.

Zendesk

Search Users

Searches for a user that matches the specified criteria.

Integrate Intercom, Zendesk with these services