Hootsuite, Zendesk Integrations

Hootsuite
Zendesk
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Triggers

Hootsuite

Watch Messages INSTANT

Watch changes to a message's state.

Zendesk

Watch Article Comments

Checks whether new comments were added to an article.

Zendesk

Watch Articles

Checks whether new articles were created.

Zendesk

Watch a Ticket's Comments

Checks whether new comments were made on a specified ticket.

Zendesk

Watch Events INSTANT

Watches specific events configured by the user through Zendesk triggers or automations.

Zendesk

Watch Forum Post Comments

Checks whether new comments were added to a forum post.

Zendesk

Watch Forum Posts

Checks whether new forum posts were created.

Zendesk

Watch Groups

Checks whether new groups were created.

Zendesk

Watch Organizations

Checks whether new organizations were created.

Zendesk

Watch Ticket Activity

Checks whether there are new audits (activity) on a ticket.

Zendesk

Watch Tickets

Checks whether new tickets were created.

Zendesk

Watch Tickets in a View

Checks whether new tickets were created in a view.

Zendesk

Watch Users

Checks whether new users were created.

Zendesk

Watch Views

Checks whether new views were created.

Actions

Hootsuite

Add a Member To a Team

Adds a member to a team.

Hootsuite

Create an Organization Member

Invites someone to become a Hootsuite user in the given organizations.

Hootsuite

Create a Team

Creates a team in an organization.

Hootsuite

Delete a Message

Deletes a message.

Hootsuite

Get a Media's Upload Status

Retrieves the status of a media upload to Hootsuite.

Hootsuite

Get a Member's Organization Permissions

Retrieves an organization member’s permissions for the organization.

Hootsuite

Get a Member's Social Profile Permissions

Retrieves an organization member’s permissions for a social profile.

Hootsuite

Get a Message

Retrieves a message associated to a single social profile.

Hootsuite

Get an Organization Member

Retrieves an organization member.

Hootsuite

Get a Social Profile

Retrieves a social media profile of the authenticated member.

Hootsuite

Get a Team

Retrieves a team with a given team ID.

Hootsuite

Get a Team Member's Permissions

Retrieves team member's team permissions.

Hootsuite

Make an API Call

Performs an arbitrary authorized API call.

Hootsuite

Remove an Organization Member

Removes a member from an organization.

Hootsuite

Upload a Media

Uploads media to an Amazon S3 Upload URL.

Zendesk

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Zendesk

Create a Group

Creates a group.

Zendesk

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Create a Ticket

Creates a ticket.

Zendesk

Create a Ticket Comment

Creates a ticket comment.

Zendesk

Create or Update an Organization

Creates or updates an organization.

Zendesk

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Zendesk

Create or Update a User

Creates a user.

Zendesk

Delete a Group

Deletes a group.

Zendesk

Delete an Organization

Deletes an organization.

Zendesk

Delete a User

Deletes a user.

Zendesk

Get a Group

Retrieves a group.

Zendesk

Get an Organization

Retrieves an organization.

Zendesk

Get a Side Conversation

Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Get a Ticket

Retrieves a ticket.

Zendesk

Get a User

Retrieves a user.

Zendesk

Get User Related Information

Retrieves information related to a user's ticket, topics, subscriptions, etc.

Zendesk

Make an API Call

Performs an arbitrary authorized API call.

Zendesk

Merge Tickets

Merges tickets into a single ticket.

Zendesk

Permanently Delete a Ticket

Deletes a ticket permanently.

Zendesk

Remove a Ticket Field Option

Removes a dropdown ticket field option.

Zendesk

Reply to a Side Conversation

Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Soft Delete a Ticket

Soft deletes a ticket.

Zendesk

Update a Group

Updates a group.

Zendesk

Update an Organization

Updates an organization.

Zendesk

Update a Side Conversation

Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Update a Ticket

Updates a ticket. The update allows for adding a new comment too.

Zendesk

Update a User

Updates a user.

Zendesk

Upload Attachments

Uploads attachments for future use in a ticket.

Searches

Hootsuite

List a Member's Organizations

Retrieves the organizations that the member is in.

Hootsuite

List a Member's Social Profiles

Retrieves the organization's social profiles that an organization member can access.

Hootsuite

List a Member's Teams

Retrieves the teams an organization member is in.

Hootsuite

List My Organizations

Retrieves the authenticated member's organizations.

Hootsuite

List My Social Profiles

Retrieves the authenticated member's social media profiles.

Hootsuite

List Organization Members

Retrieves the members in an organization

Hootsuite

List Organization Teams

Retrieves a list of teams for a given organization.

Hootsuite

List Outbound Messages

Retrieves messages that are scheduled or were previously sent.

Hootsuite

List Social Profiles

Retrieves the social profiles that the authenticated member has access to.

Hootsuite

List Social Profile Teams

Retrieves a list of teams with access to a social media profile.

Hootsuite

List Team Members

Retrieves the members in a team.

Hootsuite

List Team's Social Profiles

Retrieves the organization's social profiles that an organization team can access.

Hootsuite

Schedule a Message

Schedules a message to send on one or more social profiles (except Pinterest).

Zendesk

List a Ticket's Comments

Retrieves the comments on a ticket.

Zendesk

List Groups

Retrieves all groups.

Zendesk

List Organizations

Retrieves all organizations.

Zendesk

List Side Conversation Events

Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

List Side Conversations

Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.

Zendesk

List Soft Deleted Tickets

Retrieves tickets that were soft deleted.

Zendesk

List Ticket Custom Field Options

Lists the options of a ticket custom field.

Zendesk

List Tickets

Retrieves all tickets (except for archived or soft deleted tickets).

Zendesk

List Users

Retrieves all users or a group's users or an organization's users.

Zendesk

Search Anything

Retrieves any kind of object matching your query.

Zendesk

Search Organizations

Searches for an organization that matches the specified criteria.

Zendesk

Search Tickets

Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.

Zendesk

Search Users

Searches for a user that matches the specified criteria.

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