Triggers when a new conversation has been started with the chatbot.
Triggers when a new email is received to be processed according to specified criteria.
Triggers when an agent status has been changed.
Triggers when a conversation status has been changed.
Triggers when a message from a customer has been received.
Triggers when a customer has been created or updated.
Triggers when an outbound message has been sent.
Triggers when a whisper from an agent has been received.
Copies an email or a draft into a selected folder.
Creates a new draft and adds it to a selected folder.
Removes an email or a draft from a selected folder.
Marks an email or a draft in a selected directory as read by setting the "Read" flag.
Marks an email or draft in a selected directory as unread by setting the "Unread" flag.
Modifies labels on the specified email message.
Moves a chosen email or a draft to a selected folder.
Sends a new email.
Creates a new customer.
Retrieves a customer.
Imports a post into account as if the customer sent an SMS to your account.
Performs an arbitrary authorized API call.
Sends an outbound message to a conversation.
Sends an outbound message to a phone number.
Sends an announcement to a group of contacts.
Sends a new survey.
Updates a customer.
Updates an agent status.
Iterates through received attachments.
Searches for agents or lists them all.
Searches for customers or lists them all.