Triggers when an agent clicks 'Reply'.
Triggers when a chat connects to CRM using the parameter "crm_link" from a reply on Chat Accepted.
Triggers when a chat is closed in the agent application.
Triggers when a visitor's information has been updated - for example, a visitor filled the contacts form in the chat.
Triggers when operators get a new call or an existing call change status.
Triggers when a visitor sends an offline message through the chat offline form.
Triggers when a new event given by the selection parameter is occured.
Triggers when a new email is received to be processed according to specified criteria.
Creates a new company. If the company with the same company's name already exists, it is updated.
Creates a new contact. If the contact with the same e-mail already exists, it is updated.
Deletes a company.
Deletes a contact.
Gets an individual company by ID.
Gets an individual contact by ID.
Performs an arbitrary authorized API call.
Updates an existing company.
Updates an existing contact.
Copies an email or a draft into a selected folder.
Creates a new draft and adds it to a selected folder.
Removes an email or a draft from a selected folder.
Marks an email or a draft in a selected directory as read by setting the "Read" flag.
Marks an email or draft in a selected directory as unread by setting the "Unread" flag.
Modifies labels on the specified email message.
Moves a chosen email or a draft to a selected folder.
Sends a new email.
Iterates through received attachments.
Returns a list of all companies available to the user.
Retrieves a list of contacts by a search.