Gmail, IPEX Helpdesk Integrations

Gmail
IPEX Helpdesk
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Triggers

Gmail

Watch emails

Triggers when a new email is received to be processed according to specified criteria.

Actions

Gmail

Copy an email

Copies an email or a draft into a selected folder.

Gmail

Create a draft

Creates a new draft and adds it to a selected folder.

Gmail

Delete an email

Removes an email or a draft from a selected folder.

Gmail

Mark an email as read

Marks an email or a draft in a selected directory as read by setting the "Read" flag.

Gmail

Mark an email as unread

Marks an email or draft in a selected directory as unread by setting the "Unread" flag.

Gmail

Modify email labels

Modifies labels on the specified email message.

Gmail

Move an email

Moves a chosen email or a draft to a selected folder.

Gmail

Send an email

Sends a new email.

IPEX Helpdesk

Add a Message

Adds a new message (comment) in the ticket.

IPEX Helpdesk

Add an User Tag

Adds a tag into user properties.

IPEX Helpdesk

Add Related Tickets

Adds relation between tickets.

IPEX Helpdesk

Create a Customer

Creates a new customer.

IPEX Helpdesk

Create an Anonymous Ticket

Creates a new anonymous ticket. If the user's email is not registered, the new user account will be created if the ticketing is configured so.

IPEX Helpdesk

Create an User Account

Creates a new user account by administrator.

IPEX Helpdesk

Create a Ticket

Creates a new ticket.

IPEX Helpdesk

Get a Customer

Gets customer details.

IPEX Helpdesk

Get an Operator Group

Gets operator group detail.

IPEX Helpdesk

Get an User Account

Gets user account's detail.

IPEX Helpdesk

Get a Ticket

Returns a ticket detail.

IPEX Helpdesk

Get Fields Description of Customer

Description for customer's fields.

IPEX Helpdesk

Get Fields Description of User Account

Description for user's account fields.

IPEX Helpdesk

Get Track Time Records

Gets report of Track Time Records (required version >= 4.14).

IPEX Helpdesk

Import Customers

Bulk create/update customers. Max bulk size is 500 customers. (required version >= 4.16.0)

IPEX Helpdesk

Import User Accounts

Bulk create/update user accounts/contacts. Max bulk size is 100 user accounts. (required version >= 4.16.0)

IPEX Helpdesk

Update a Customer

Updates a customer data via PATCH method. (required version >= 4.16.0)

IPEX Helpdesk

Update an User Account

Updates user account data via PATCH method. (required version >= 4.16.0)

IPEX Helpdesk

Update a Ticket Workflow

Changes ticket workflow state.

Iterators

Gmail

Iterate attachments

Iterates through received attachments.

Searches

IPEX Helpdesk

List Country Codes

Lists country codes.

IPEX Helpdesk

Search Customers

Searches customers by filter.

IPEX Helpdesk

Search Tickets

Lists tickets by filter.

IPEX Helpdesk

Search User Accounts

Searches user accounts by filter.

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