Triggers when an agent clicks 'Reply'.
Triggers when a chat connects to CRM using the parameter "crm_link" from a reply on Chat Accepted.
Triggers when a chat is closed in the agent application.
Triggers when a visitor's information has been updated - for example, a visitor filled the contacts form in the chat.
Triggers when operators get a new call or an existing call change status.
Triggers when a visitor sends an offline message through the chat offline form.
Watches for new responses.
Triggers when a new email is received to be processed according to specified criteria.
Appends a new response to the bottom of the table.
Deletes a specific response.
Updates a response.
Copies an email or a draft into a selected folder.
Creates a new draft and adds it to a selected folder.
Removes an email or a draft from a selected folder.
Marks an email or a draft in a selected directory as read by setting the "Read" flag.
Marks an email or draft in a selected directory as unread by setting the "Unread" flag.
Modifies labels on the specified email message.
Moves a chosen email or a draft to a selected folder.
Sends a new email.
Iterates through received attachments.
Returns responses matching the given criteria.
Returns results matching the given criteria. This module doesn't return a row number.