IPEX Helpdesk, Google Calendar Integrations

Google Calendar
IPEX Helpdesk
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Triggers

Google Calendar

Watch Events

Triggers when an event is created, updated, deleted, started or ended in a selected calendar.

Actions

IPEX Helpdesk

Add a Message

Adds a new message (comment) in the ticket.

IPEX Helpdesk

Add an User Tag

Adds a tag into user properties.

IPEX Helpdesk

Add Related Tickets

Adds relation between tickets.

IPEX Helpdesk

Create a Customer

Creates a new customer.

IPEX Helpdesk

Create an Anonymous Ticket

Creates a new anonymous ticket. If the user's email is not registered, the new user account will be created if the ticketing is configured so.

IPEX Helpdesk

Create an User Account

Creates a new user account by administrator.

IPEX Helpdesk

Create a Ticket

Creates a new ticket.

IPEX Helpdesk

Get a Customer

Gets customer details.

IPEX Helpdesk

Get an Operator Group

Gets operator group detail.

IPEX Helpdesk

Get an User Account

Gets user account's detail.

IPEX Helpdesk

Get a Ticket

Returns a ticket detail.

IPEX Helpdesk

Get Fields Description of Customer

Description for customer's fields.

IPEX Helpdesk

Get Fields Description of User Account

Description for user's account fields.

IPEX Helpdesk

Get Track Time Records

Gets report of Track Time Records (required version >= 4.14).

IPEX Helpdesk

Import Customers

Bulk create/update customers. Max bulk size is 500 customers. (required version >= 4.16.0)

IPEX Helpdesk

Import User Accounts

Bulk create/update user accounts/contacts. Max bulk size is 100 user accounts. (required version >= 4.16.0)

IPEX Helpdesk

Update a Customer

Updates a customer data via PATCH method. (required version >= 4.16.0)

IPEX Helpdesk

Update an User Account

Updates user account data via PATCH method. (required version >= 4.16.0)

IPEX Helpdesk

Update a Ticket Workflow

Changes ticket workflow state.

Google Calendar

Clear a Calendar

Clears a primary calendar. This operation deletes all events associated with the primary calendar of an account.

Google Calendar

Create a Calendar

Creates a new calendar.

Google Calendar

Create an Access Control Rule

Creates a new access control rule.

Google Calendar

Create an Event

Creates a new event.

Google Calendar

Delete a Calendar

Deletes a calendar.

Google Calendar

Delete an Access Control Rule

Deletes an access control rule.

Google Calendar

Delete an Event

Deletes an event.

Google Calendar

Get a Calendar

Returns metadata for a calendar.

Google Calendar

Get an Access Control Rule

Returns metadata of an access control rule.

Google Calendar

Get an Event

Returns metadata for an event in the specific calendar.

Google Calendar

Get Free/Busy Information

Returns free/busy information for a set of calendars.

Google Calendar

Make an API Call

Performs an arbitrary authorized API call.

Google Calendar

Update a Calendar

Updates an existing calendar.

Google Calendar

Update an Access Control Rule

Updates an existing access control rule.

Google Calendar

Update an Event

Updates an existing event.

Searches

IPEX Helpdesk

List Country Codes

Lists country codes.

IPEX Helpdesk

Search Customers

Searches customers by filter.

IPEX Helpdesk

Search Tickets

Lists tickets by filter.

IPEX Helpdesk

Search User Accounts

Searches user accounts by filter.

Google Calendar

List Access Control Rules

Returns the rules in the access control list for the calendar.

Google Calendar

List Calendars

Returns the calendars on the user's calendar list.

Google Calendar

Search Events

Searches for events on the specified calendar.

Integrate IPEX Helpdesk, Google Calendar with these services