Plivo, Teamwork Desk, FTP Integrations

FTP
Plivo
Teamwork Desk
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Triggers

Plivo

Call received

Trigger activates when a new call is received.

Plivo

Call received INSTANT

Instant trigger activates when a new call is received.

Plivo

New recording added

Trigger activates when there is a new recording.

Plivo

SMS received

Trigger activates when a new SMS is received.

Plivo

SMS received INSTANT

Instant trigger activates when a new SMS is received.

Teamwork Desk

Watch Events INSTANT

Triggers when an event related to tickets, customers, agents, threads or inboxes, is occured according to your settings in your Teamwork Desk.

FTP

Watch files

Triggers when a new file is added to a folder being watched.

Actions

Plivo

Make call and play audio

Make call and play audio.

Plivo

Make call and speak text

Make call and play a message.

Plivo

Respond to incoming call

Respond to an incoming call with instructions.

Plivo

Send SMS

Send sms to a plivo number when there is a trigger.

Teamwork Desk

Add Reply To Ticket

Adds a reply to the ticket.

Teamwork Desk

Create Category

Creates a new category within a site.

Teamwork Desk

Create Customer

Creates a new customer.

Teamwork Desk

Create Helpdocs Site

Creates a new helpdocs site.

Teamwork Desk

Create Inbox

Creates a new inbox.

Teamwork Desk

Create Ticket

Creates a new ticket.

Teamwork Desk

Delete Article

Deletes an article.

Teamwork Desk

Delete Category

Deletes a category within a site.

Teamwork Desk

Delete Customer

Deletes a customer.

Teamwork Desk

Delete Helpdocs Site

Deletes a helpdocs site.

Teamwork Desk

Delete Inbox

Deletes an inbox.

Teamwork Desk

Delete Ticket

Deletes a ticket

Teamwork Desk

Get Article

Gets the details of an article.

Teamwork Desk

Get Customer

Gets the details of a customer.

Teamwork Desk

Get Helpdocs Site

Gets the details of a helpdocs site.

Teamwork Desk

Get Inbox

Gets the details of an inbox.

Teamwork Desk

Get Ticket

Gets the details of a ticket.

Teamwork Desk

Make an API Call

Performs an arbitrary authorized API call.

Teamwork Desk

Update Article

Updates an article.

Teamwork Desk

Update Category

Updates a category within a site.

Teamwork Desk

Update Customer

Updates a customer.

Teamwork Desk

Update Helpdocs Site

Updates a helpdocs site.

Teamwork Desk

Update Ticket

Updates a ticket.

FTP

Create a folder

Creates a new folder

FTP

Delete a file

Permanently removes a file from a selected folder.

FTP

Delete a folder

Deletes a folder.

FTP

Get a file

FTP

Change permissions

Changes permission settings of a file or a folder.

FTP

List of files/folders in a folder

Gets a list of files/folders in a folder.

FTP

Move a file or folder

Moves a file or folder to a different location.

FTP

Upload a file

Uploads a file to a selected folder.

Searches

Teamwork Desk

List Articles

Retrieves a list of all articles within a category or site.

Teamwork Desk

List Categories

Retrieves a list of all categories within a helpdocs site.

Teamwork Desk

List Customers

Retrieves a list of all customers.

Teamwork Desk

List Helpdocs Sites

Retrieves a list of all helpdocs sites.

Teamwork Desk

List Inboxes

Retrieves a list of all inboxes.

Teamwork Desk

List Tickets

Retrieves a list of all tickets.