Freshdesk, Zendesk Integrations

Freshdesk
Zendesk
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Triggers

Freshdesk

Watch Contacts

Triggers when a new contact is created or updated.

Freshdesk

Watch Events INSTANT

Triggers when a new event is occured to a ticket.

Freshdesk

Watch Tickets

Triggers when a new ticket is created or updated.

Zendesk

Watch Article Comments

Checks whether new comments were added to an article.

Zendesk

Watch Articles

Checks whether new articles were created.

Zendesk

Watch a Ticket's Comments

Checks whether new comments were made on a specified ticket.

Zendesk

Watch Events INSTANT

Watches specific events configured by the user through Zendesk triggers or automations.

Zendesk

Watch Forum Post Comments

Checks whether new comments were added to a forum post.

Zendesk

Watch Forum Posts

Checks whether new forum posts were created.

Zendesk

Watch Groups

Checks whether new groups were created.

Zendesk

Watch Organizations

Checks whether new organizations were created.

Zendesk

Watch Ticket Activity

Checks whether there are new audits (activity) on a ticket.

Zendesk

Watch Tickets

Checks whether new tickets were created.

Zendesk

Watch Tickets in a View

Checks whether new tickets were created in a view.

Zendesk

Watch Users

Checks whether new users were created.

Zendesk

Watch Views

Checks whether new views were created.

Actions

Freshdesk

Create a Company

Creates a new company.

Freshdesk

Create a Contact

Creates a new contact.

Freshdesk

Create a Forum

Creates a new forum.

Freshdesk

Create a Forum Category

Creates a forum category.

Freshdesk

Create a Forum Topic

Creates a new forum topic.

Freshdesk

Create a Note

Creates a new note.

Freshdesk

Create an Outbound Email

Creates a new outbound email.

Freshdesk

Create a Reply

Creates a new reply to a specific ticket.

Freshdesk

Create a Ticket

Creates a new ticket.

Freshdesk

Delete a Contact

Deletes a contact.

Freshdesk

Delete a Ticket

Deletes a ticket.

Freshdesk

Get a Company

Gets the details of a company.

Freshdesk

Get a Contact

Gets the details of a contact.

Freshdesk

Get an Agent

Gets the details of an agent.

Freshdesk

Get a Ticket

Gets the details of a ticket.

Freshdesk

Make an API Call

Performs an arbitrary authorized API call.

Freshdesk

Update a Company

Updates an existing company.

Freshdesk

Update a Contact

Updates an existing contact.

Freshdesk

Update a Ticket

Updates an existing ticket with entered information.

Zendesk

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Zendesk

Create a Group

Creates a group.

Zendesk

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Create a Ticket

Creates a ticket.

Zendesk

Create a Ticket Comment

Creates a ticket comment.

Zendesk

Create or Update an Organization

Creates or updates an organization.

Zendesk

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Zendesk

Create or Update a User

Creates a user.

Zendesk

Delete a Group

Deletes a group.

Zendesk

Delete an Organization

Deletes an organization.

Zendesk

Delete a User

Deletes a user.

Zendesk

Get a Group

Retrieves a group.

Zendesk

Get an Organization

Retrieves an organization.

Zendesk

Get a Side Conversation

Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Get a Ticket

Retrieves a ticket.

Zendesk

Get a User

Retrieves a user.

Zendesk

Get User Related Information

Retrieves information related to a user's ticket, topics, subscriptions, etc.

Zendesk

Make an API Call

Performs an arbitrary authorized API call.

Zendesk

Merge Tickets

Merges tickets into a single ticket.

Zendesk

Permanently Delete a Ticket

Deletes a ticket permanently.

Zendesk

Remove a Ticket Field Option

Removes a dropdown ticket field option.

Zendesk

Reply to a Side Conversation

Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Soft Delete a Ticket

Soft deletes a ticket.

Zendesk

Update a Group

Updates a group.

Zendesk

Update an Organization

Updates an organization.

Zendesk

Update a Side Conversation

Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Update a Ticket

Updates a ticket. The update allows for adding a new comment too.

Zendesk

Update a User

Updates a user.

Zendesk

Upload Attachments

Uploads attachments for future use in a ticket.

Searches

Freshdesk

Find Companies (Beta)

Gets a list of companies matching the specified company fields.

Freshdesk

Find Contacts (Beta)

Gets a list of contacts matching the specified contact fields.

Freshdesk

Find Tickets

Gets a list of tickets matching the specified ticket fields.

Freshdesk

List Contacts

Retrieves a list of all contacts.

Freshdesk

List Conversations

Retrieves a list of all conversations of a ticket.

Freshdesk

List Satisfaction Ratings

Retrieves a list of all satisfaction ratings of a ticket.

Freshdesk

List Tickets

Retrieves a list of all tickets.

Freshdesk

List Time Entries

Retrieves a list of all time entries of a ticket.

Zendesk

List a Ticket's Comments

Retrieves the comments on a ticket.

Zendesk

List Groups

Retrieves all groups.

Zendesk

List Organizations

Retrieves all organizations.

Zendesk

List Side Conversation Events

Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

List Side Conversations

Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.

Zendesk

List Soft Deleted Tickets

Retrieves tickets that were soft deleted.

Zendesk

List Ticket Custom Field Options

Lists the options of a ticket custom field.

Zendesk

List Tickets

Retrieves all tickets (except for archived or soft deleted tickets).

Zendesk

List Users

Retrieves all users or a group's users or an organization's users.

Zendesk

Search Anything

Retrieves any kind of object matching your query.

Zendesk

Search Organizations

Searches for an organization that matches the specified criteria.

Zendesk

Search Tickets

Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.

Zendesk

Search Users

Searches for a user that matches the specified criteria.

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