Freshdesk, JIRA Cloud Platform Integrations

Freshdesk
JIRA Cloud Platform
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Triggers

Freshdesk

Watch Contacts

Triggers when a new contact is created or updated.

Freshdesk

Watch Events INSTANT

Triggers when a new event is occured to a ticket.

Freshdesk

Watch Tickets

Triggers when a new ticket is created or updated.

JIRA Cloud Platform

Watch Issues INSTANT

Watches changes to issues and filter them via JQL. Requires JIRA Administrator rights to automatically register webhooks.

JIRA Cloud Platform

Watch Issues (manual webhook registration) INSTANT

Watches Issues. You can use this module if you don't have Administrator rights in JIRA and ask your Administrator to register a webhook for you.

Actions

Freshdesk

Create a Company

Creates a new company.

Freshdesk

Create a Contact

Creates a new contact.

Freshdesk

Create a Forum

Creates a new forum.

Freshdesk

Create a Forum Category

Creates a forum category.

Freshdesk

Create a Forum Topic

Creates a new forum topic.

Freshdesk

Create a Note

Creates a new note.

Freshdesk

Create an Outbound Email

Creates a new outbound email.

Freshdesk

Create a Reply

Creates a new reply to a specific ticket.

Freshdesk

Create a Ticket

Creates a new ticket.

Freshdesk

Delete a Contact

Deletes a contact.

Freshdesk

Delete a Ticket

Deletes a ticket.

Freshdesk

Get a Company

Gets the details of a company.

Freshdesk

Get a Contact

Gets the details of a contact.

Freshdesk

Get an Agent

Gets the details of an agent.

Freshdesk

Get a Ticket

Gets the details of a ticket.

Freshdesk

Make an API Call

Performs an arbitrary authorized API call.

Freshdesk

Update a Company

Updates an existing company.

Freshdesk

Update a Contact

Updates an existing contact.

Freshdesk

Update a Ticket

Updates an existing ticket with entered information.

JIRA Cloud Platform

Add a Comment

Adds a new comment to an issue.

JIRA Cloud Platform

Add an Attachment

Adds an attachment to an issue.

JIRA Cloud Platform

Assign Issue

Assigns the issue to the user. Use this module to assign issues for the users having “Assign Issue” permission, and not having the “Edit Issue” permission. If User Name parameter is set to “-1” then automatic issue assignee is used. An empty User Name will remove the assignee.

JIRA Cloud Platform

Create an Issue

Creates a new issue.

JIRA Cloud Platform

Delete a Comment

Deletes a specific comment.

JIRA Cloud Platform

Delete an Issue

Deletes a specific issue.

JIRA Cloud Platform

Get an Attachment

Retrieves an attachment's metadata.

JIRA Cloud Platform

Get and Download Attachment

Retrieves an attachment and downloads it.

JIRA Cloud Platform

Get an Issue

Retrieves an issue.

JIRA Cloud Platform

Make an API Call

Performs an arbitrary authorized API call.

JIRA Cloud Platform

Remove Attachment

Removes a specific attachment.

JIRA Cloud Platform

Update a Comment

Updates a comment.

JIRA Cloud Platform

Update an Issue

Updates an issue.

JIRA Cloud Platform

Update an Issue Status (Transition Issue)

Updates an existing issue status/transition.

JIRA Cloud Platform

Upsert an Issue

Creates an issue when there is no id provided, otherwise updates the issue with the id provided.

Searches

Freshdesk

Find Companies (Beta)

Gets a list of companies matching the specified company fields.

Freshdesk

Find Contacts (Beta)

Gets a list of contacts matching the specified contact fields.

Freshdesk

Find Tickets

Gets a list of tickets matching the specified ticket fields.

Freshdesk

List Contacts

Retrieves a list of all contacts.

Freshdesk

List Conversations

Retrieves a list of all conversations of a ticket.

Freshdesk

List Satisfaction Ratings

Retrieves a list of all satisfaction ratings of a ticket.

Freshdesk

List Tickets

Retrieves a list of all tickets.

Freshdesk

List Time Entries

Retrieves a list of all time entries of a ticket.

JIRA Cloud Platform

List Issue Comments

Retrieves comments for a specific issue.

JIRA Cloud Platform

Search Issues

Searches issues using JQL.

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