Help Scout, Freshdesk Integrations

Freshdesk
Help Scout
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Integromat will automate processes that you currently handle manually. It is not only capable of connecting apps but can also transfer and transform data. It works 24 hours a day, seven days a week and does not require your intervention. Simply set Integromat to do what you want and let it work for you. Save your time!

Triggers

Help Scout

Watch Conversations INSTANT

Triggers when one or more of the following events occur (Conversation Agent Reply Created, Conversation Assigned, Conversation Created, Conversation Customer Reply Created, Conversation Deleted, Conversation Merged, Conversation Moved, Conversation Note Created, Status Changed in Conversation, Tags Created, Edited, Removed, or Merged in Conversation).

Help Scout

Watch Customers INSTANT

Triggers when a customer is created.

Help Scout

Watch Satisfaction Rating INSTANT

Triggers when a satisfaction rating is received.

Freshdesk

Watch Contacts

Triggers when a new contact is created or updated.

Freshdesk

Watch Events INSTANT

Triggers when a new event is occured to a ticket.

Freshdesk

Watch Tickets

Triggers when a new ticket is created or updated.

Actions

Help Scout

Create a Conversation

Creates a conversation in a mailbox with at least one thread.

Help Scout

Create a Customer

Creates a new customer.

Help Scout

Create a Chat Handle

Creates a new chat handle for an existing customer.

Help Scout

Create an Email

Creates a new email for an existing customer

Help Scout

Create a Phone

Creates a new phone number for an existing customer.

Help Scout

Create a Social Profile

Creates a new social profile for an existing customer.

Help Scout

Create a Thread

Creates a new thread of chat, customer, note, phone, and reply.

Help Scout

Create a Website

Creates a new website for an existing customer.

Help Scout

Create/Update an Address

Creates or updates an address for an existing customer.

Help Scout

Delete a Conversation

Deletes a conversation.

Help Scout

Delete a Chat Handle

Deletes a chat handle of a customer.

Help Scout

Delete an Address

Deletes an address of a customer.

Help Scout

Delete an Email

Deletes an email of a customer.

Help Scout

Delete a Phone

Deletes a phone number of a customer.

Help Scout

Delete a Website

Deletes a website of a customer.

Help Scout

Delete Social Profile

Deletes a social profile of a customer.

Help Scout

Get a Conversation

Gets information about a conversation by ID.

Help Scout

Get a Customer

Gets information about a mailbox by ID.

Help Scout

Get a Mailbox

Gets information about a mailbox by ID.

Help Scout

Get an Address

Gets the address of a customer with a given ID.

Help Scout

Make an API Call

Performs an arbitrary authorized API call.

Help Scout

Update a Conversation

Updates conversation data.

Help Scout

Update a Customer

Updates customer data.

Help Scout

Update a Chat Handle

Updates a chat handle of a customer.

Help Scout

Update an Email

Updates an email of a customer.

Help Scout

Update a Phone

Updates a phone number of a customer.

Help Scout

Update a Social Profile

Updates a social profile of a customer.

Help Scout

Update a Thread

Updates an existing thread.

Help Scout

Update a Website

Updates a website of a customer.

Freshdesk

Create a Company

Creates a new company.

Freshdesk

Create a Contact

Creates a new contact.

Freshdesk

Create a Forum

Creates a new forum.

Freshdesk

Create a Forum Category

Creates a forum category.

Freshdesk

Create a Forum Topic

Creates a new forum topic.

Freshdesk

Create a Note

Creates a new note.

Freshdesk

Create an Outbound Email

Creates a new outbound email.

Freshdesk

Create a Reply

Creates a new reply to a specific ticket.

Freshdesk

Create a Ticket

Creates a new ticket.

Freshdesk

Delete a Contact

Deletes a contact.

Freshdesk

Delete a Ticket

Deletes a ticket.

Freshdesk

Get a Company

Gets the details of a company.

Freshdesk

Get a Contact

Gets the details of a contact.

Freshdesk

Get an Agent

Gets the details of an agent.

Freshdesk

Get a Ticket

Gets the details of a ticket.

Freshdesk

Make an API Call

Performs an arbitrary authorized API call.

Freshdesk

Update a Company

Updates an existing company.

Freshdesk

Update a Contact

Updates an existing contact.

Freshdesk

Update a Ticket

Updates an existing ticket with entered information.

Searches

Help Scout

List Conversations

Lists and filters all conversations.

Help Scout

List Customers

Lists and filters all customers

Help Scout

List Emails

Gets a list of customer email addresses.

Help Scout

List Chat Handles

Gets a list of chat handles for a given customer.

Help Scout

List Mailboxes

Gets a list of the mailboxes.

Help Scout

List Mailbox Folders

Gets a list of mailbox folders.

Help Scout

List Tags

Gets a list of tags.

Help Scout

List Threads

Gets a list of threads.

Freshdesk

Find Companies (Beta)

Gets a list of companies matching the specified company fields.

Freshdesk

Find Contacts (Beta)

Gets a list of contacts matching the specified contact fields.

Freshdesk

Find Tickets

Gets a list of tickets matching the specified ticket fields.

Freshdesk

List Contacts

Retrieves a list of all contacts.

Freshdesk

List Conversations

Retrieves a list of all conversations of a ticket.

Freshdesk

List Satisfaction Ratings

Retrieves a list of all satisfaction ratings of a ticket.

Freshdesk

List Tickets

Retrieves a list of all tickets.

Freshdesk

List Time Entries

Retrieves a list of all time entries of a ticket.

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