Zendesk, Emma Integrations

Emma
Zendesk
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Triggers

Zendesk

Watch Article Comments

Checks whether new comments were added to an article.

Zendesk

Watch Articles

Checks whether new articles were created.

Zendesk

Watch a Ticket's Comments

Checks whether new comments were made on a specified ticket.

Zendesk

Watch Events INSTANT

Watches specific events configured by the user through Zendesk triggers or automations.

Zendesk

Watch Forum Post Comments

Checks whether new comments were added to a forum post.

Zendesk

Watch Forum Posts

Checks whether new forum posts were created.

Zendesk

Watch Groups

Checks whether new groups were created.

Zendesk

Watch Organizations

Checks whether new organizations were created.

Zendesk

Watch Ticket Activity

Checks whether there are new audits (activity) on a ticket.

Zendesk

Watch Tickets

Checks whether new tickets were created.

Zendesk

Watch Tickets in a View

Checks whether new tickets were created in a view.

Zendesk

Watch Users

Checks whether new users were created.

Zendesk

Watch Views

Checks whether new views were created.

Emma

Watch Field Deleted INSTANT

Triggers when a field has been deleted.

Emma

Watch Field Updated INSTANT

Triggers when a field has been updated.

Emma

Watch Group Deleted INSTANT

Triggers when a group has been deleted.

Emma

Watch Group Updated INSTANT

Triggers when a group has been updated.

Emma

Watch Import Contacts Finished INSTANT

Triggers when contacts have been imported.

Emma

Watch Member Added to Group INSTANT

Triggers when a member has been added to a group.

Emma

Watch Member Deleted INSTANT

Triggers when a member has been deleted.

Emma

Watch Member Opted Out INSTANT

Triggers when a member has opted out.

Emma

Watch Member Removed from Group INSTANT

Triggers when a member has been removed from a group.

Emma

Watch Member Signed Up INSTANT

Triggers when a member has signed up.

Emma

Watch Member Status Updated INSTANT

Triggers when a member status has been updated.

Emma

Watch Member Updated INSTANT

Triggers when a member has been updated.

Emma

Watch Message Clicked INSTANT

Triggers when a message has been clicked.

Emma

Watch Message Forwarded INSTANT

Triggers when a message has been forwarded.

Emma

Watch Message Opened INSTANT

Triggers when a message has been opened.

Emma

Watch Message Share Clicked INSTANT

Triggers when a message share button has been clicked.

Emma

Watch Message Shared INSTANT

Triggers when a message has been shared.

Emma

Watch New Field INSTANT

Triggers when a new field is created.

Emma

Watch New Group INSTANT

Triggers when a new group is created.

Emma

Watch New Member INSTANT

Triggers when a new member is created.

Actions

Zendesk

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Zendesk

Create a Group

Creates a group.

Zendesk

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Create a Ticket

Creates a ticket.

Zendesk

Create a Ticket Comment

Creates a ticket comment.

Zendesk

Create or Update an Organization

Creates or updates an organization.

Zendesk

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Zendesk

Create or Update a User

Creates a user.

Zendesk

Delete a Group

Deletes a group.

Zendesk

Delete an Organization

Deletes an organization.

Zendesk

Delete a User

Deletes a user.

Zendesk

Get a Group

Retrieves a group.

Zendesk

Get an Organization

Retrieves an organization.

Zendesk

Get a Side Conversation

Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Get a Ticket

Retrieves a ticket.

Zendesk

Get a User

Retrieves a user.

Zendesk

Get User Related Information

Retrieves information related to a user's ticket, topics, subscriptions, etc.

Zendesk

Make an API Call

Performs an arbitrary authorized API call.

Zendesk

Merge Tickets

Merges tickets into a single ticket.

Zendesk

Permanently Delete a Ticket

Deletes a ticket permanently.

Zendesk

Remove a Ticket Field Option

Removes a dropdown ticket field option.

Zendesk

Reply to a Side Conversation

Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Soft Delete a Ticket

Soft deletes a ticket.

Zendesk

Update a Group

Updates a group.

Zendesk

Update an Organization

Updates an organization.

Zendesk

Update a Side Conversation

Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Update a Ticket

Updates a ticket. The update allows for adding a new comment too.

Zendesk

Update a User

Updates a user.

Zendesk

Upload Attachments

Uploads attachments for future use in a ticket.

Emma

Create an Audience Member

Creates a new audience member.

Emma

Create Member Groups

Creates new member groups.

Emma

Delete a Member Group

Deletes a member group specified by ID.

Emma

Delete an Audience Member

Deletes an audience member specified by ID. The member will be archived and will appear in the account's Archived Items section.

Emma

Get a Member Group

Retrieves details of a member group specified by ID.

Emma

Get an Audience Member

Retrieves details of an audience member specified by ID.

Emma

Make an API Call

Performs an arbitrary API call.

Emma

Trigger a Custom Event

Sends payload to the Emma's Event API that triggers an automated workflow.

Emma

Update a Member Group

Updates a member group specified by ID.

Emma

Update an Audience Member

Updates an audience member specified by ID.

Searches

Zendesk

List a Ticket's Comments

Retrieves the comments on a ticket.

Zendesk

List Groups

Retrieves all groups.

Zendesk

List Organizations

Retrieves all organizations.

Zendesk

List Side Conversation Events

Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

List Side Conversations

Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.

Zendesk

List Soft Deleted Tickets

Retrieves tickets that were soft deleted.

Zendesk

List Ticket Custom Field Options

Lists the options of a ticket custom field.

Zendesk

List Tickets

Retrieves all tickets (except for archived or soft deleted tickets).

Zendesk

List Users

Retrieves all users or a group's users or an organization's users.

Zendesk

Search Anything

Retrieves any kind of object matching your query.

Zendesk

Search Organizations

Searches for an organization that matches the specified criteria.

Zendesk

Search Tickets

Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.

Zendesk

Search Users

Searches for a user that matches the specified criteria.

Emma

List Groups

Retrieves a list of all groups.

Emma

Search Audience Members

Searches audience members.

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