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Triggers when a new email is received for processing according to specified criteria.
Triggers when an agent clicks 'Reply'.
Triggers when a chat connects to CRM using the parameter "crm_link" from a reply on Chat Accepted.
Triggers when a chat is closed in the agent application.
Triggers when a visitor's information has been updated - for example, a visitor filled the contacts form in the chat.
Triggers when operators get a new call or an existing call change status.
Triggers when a visitor sends an offline message through the chat offline form.
Copies an email or a draft into a selected folder.
Creates and adds a new draft to a selected folder.
Removes an email or a draft from a selected folder.
Returns emails that match the specified criteria.
Marks an email or a draft in a selected folder as read by setting the "Read" flag.
Marks an email or a draft in a selected folder as unread by setting the "Unread" flag.
Moves a chosen email or a draft to a selected folder.
Sends a new email.
Sends a new email to your email address.
Creates a new group profile or updates the existing one.
Creates a new user profile or updates the existing one.
Imports an event that was created in the past.
Performs an arbitrary authorized API call to Ingestion API.
Performs an arbitrary authorized API call to Query API.
Tracks a new event. Use "Import an Old Event" module to import an event older than 5 days.
Iterates received attachments one by one.