Discord, IPEX Helpdesk Integrations

Discord
IPEX Helpdesk
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Triggers

Discord

Watch Guild Members

Triggers when a member has joined the bot's guild.

Discord

Watch Channel Invites

Triggers when a new channel invite is created.

Discord

Watch Channel Messages

Trigger when a new message is posted to the channel.

Actions

Discord

Add a Role to a Guild Member

Adds a role to a guild member.

Discord

Create a Guild Channel

Creates a new channel for the guild.

Discord

Create a Channel Invite

Creates a new invite for the channel. It works only with a connection with permissions to manage invites.

Discord

Create a Message

Creates a message in specified channel.

Discord

Create a Message from a Thread

Creates a new message from a specified thread.

Discord

Create a Webhook

Creates a new webhook.

Discord

Delete a Channel

Deletes a channel.

Discord

Delete a Message

Deletes a message.

Discord

Delete a Webhook

Deletes a webhook permanently.

Discord

Execute a Webhook

Executes a webhook.

Discord

Get a Message

Returns a specific message in the channel.

Discord

Make an API Call

Performs an arbitrary authorized API call to manage data in Discord.

Discord

Modify a Channel

Updates a channel's settings.

Discord

Post a Message

Posts a message.

Discord

Post a Message with a File

Posts a message with an attached file.

Discord

Post a Message with Embedded Objects

Posts a message with embedded objects.

Discord

Post a Reaction with an Emoji

Posts a reaction for the message with an emoji.

Discord

Remove a Role from a Guild Member

Removes a role from a guild member.

IPEX Helpdesk

Add a Message

Adds a new message (comment) in the ticket.

IPEX Helpdesk

Add an User Tag

Adds a tag into user properties.

IPEX Helpdesk

Add Related Tickets

Adds relation between tickets.

IPEX Helpdesk

Create a Customer

Creates a new customer.

IPEX Helpdesk

Create an Anonymous Ticket

Creates a new anonymous ticket. If the user's email is not registered, the new user account will be created if the ticketing is configured so.

IPEX Helpdesk

Create an User Account

Creates a new user account by administrator.

IPEX Helpdesk

Create a Ticket

Creates a new ticket.

IPEX Helpdesk

Get a Customer

Gets customer details.

IPEX Helpdesk

Get an Operator Group

Gets operator group detail.

IPEX Helpdesk

Get an User Account

Gets user account's detail.

IPEX Helpdesk

Get a Ticket

Returns a ticket detail.

IPEX Helpdesk

Get Fields Description of Customer

Description for customer's fields.

IPEX Helpdesk

Get Fields Description of User Account

Description for user's account fields.

IPEX Helpdesk

Get Track Time Records

Gets report of Track Time Records (required version >= 4.14).

IPEX Helpdesk

Import Customers

Bulk create/update customers. Max bulk size is 500 customers. (required version >= 4.16.0)

IPEX Helpdesk

Import User Accounts

Bulk create/update user accounts/contacts. Max bulk size is 100 user accounts. (required version >= 4.16.0)

IPEX Helpdesk

Update a Customer

Updates a customer data via PATCH method. (required version >= 4.16.0)

IPEX Helpdesk

Update an User Account

Updates user account data via PATCH method. (required version >= 4.16.0)

IPEX Helpdesk

Update a Ticket Workflow

Changes ticket workflow state.

Searches

Discord

List Guild Members

Returns a list of members that are members of the bot's guild.

Discord

List Channel Invites

Returns a list of invites (with invite metadata) for the channel.

Discord

List Channel Messages

Returns the messages for the channel.

Discord

List Channels

Returns a list of bot's channels.

Discord

List Users that Reacted with the Emoji

Returns a list of users that reacted with the emoji.

IPEX Helpdesk

List Country Codes

Lists country codes.

IPEX Helpdesk

Search Customers

Searches customers by filter.

IPEX Helpdesk

Search Tickets

Lists tickets by filter.

IPEX Helpdesk

Search User Accounts

Searches user accounts by filter.

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