Zendesk, Dialpad Integrations

Dialpad
Zendesk
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Triggers

Zendesk

Watch Article Comments

Checks whether new comments were added to an article.

Zendesk

Watch Articles

Checks whether new articles were created.

Zendesk

Watch a Ticket's Comments

Checks whether new comments were made on a specified ticket.

Zendesk

Watch Events INSTANT

Watches specific events configured by the user through Zendesk triggers or automations.

Zendesk

Watch Forum Post Comments

Checks whether new comments were added to a forum post.

Zendesk

Watch Forum Posts

Checks whether new forum posts were created.

Zendesk

Watch Groups

Checks whether new groups were created.

Zendesk

Watch Organizations

Checks whether new organizations were created.

Zendesk

Watch Ticket Activity

Checks whether there are new audits (activity) on a ticket.

Zendesk

Watch Tickets

Checks whether new tickets were created.

Zendesk

Watch Tickets in a View

Checks whether new tickets were created in a view.

Zendesk

Watch Users

Checks whether new users were created.

Zendesk

Watch Views

Checks whether new views were created.

Dialpad

Watch Call Events INSTANT

Triggers when a call state changes.

Actions

Zendesk

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Zendesk

Create a Group

Creates a group.

Zendesk

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Create a Ticket

Creates a ticket.

Zendesk

Create a Ticket Comment

Creates a ticket comment.

Zendesk

Create or Update an Organization

Creates or updates an organization.

Zendesk

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Zendesk

Create or Update a User

Creates a user.

Zendesk

Delete a Group

Deletes a group.

Zendesk

Delete an Organization

Deletes an organization.

Zendesk

Delete a User

Deletes a user.

Zendesk

Get a Group

Retrieves a group.

Zendesk

Get an Organization

Retrieves an organization.

Zendesk

Get a Side Conversation

Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Get a Ticket

Retrieves a ticket.

Zendesk

Get a User

Retrieves a user.

Zendesk

Get User Related Information

Retrieves information related to a user's ticket, topics, subscriptions, etc.

Zendesk

Make an API Call

Performs an arbitrary authorized API call.

Zendesk

Merge Tickets

Merges tickets into a single ticket.

Zendesk

Permanently Delete a Ticket

Deletes a ticket permanently.

Zendesk

Remove a Ticket Field Option

Removes a dropdown ticket field option.

Zendesk

Reply to a Side Conversation

Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Soft Delete a Ticket

Soft deletes a ticket.

Zendesk

Update a Group

Updates a group.

Zendesk

Update an Organization

Updates an organization.

Zendesk

Update a Side Conversation

Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Update a Ticket

Updates a ticket. The update allows for adding a new comment too.

Zendesk

Update a User

Updates a user.

Zendesk

Upload Attachments

Uploads attachments for future use in a ticket.

Dialpad

Add Blocked Numbers

Blocks the specified numbers company-wide.

Dialpad

Assign a Number to a User

Assigns a number to a user.

Dialpad

Create a Contact

Creates a new contact.

Dialpad

Create a Room

Creates a new room.

Dialpad

Create a User

Creates a new user.

Dialpad

Delete a Contact

Deletes a contact by ID.

Dialpad

Delete a Room

Deletes a room by ID.

Dialpad

Delete a User

Deletes a user by ID.

Dialpad

Get a Call Center

Gets a call center by ID.

Dialpad

Get a Company

Retrieves the company information.

Dialpad

Get a Contact

Gets a contact by ID.

Dialpad

Get a Department

Gets a department by ID.

Dialpad

Get a Device

Gets a device by ID.

Dialpad

Get an Office

Gets an office by ID.

Dialpad

Get a Number

Returns information about a specified number.

Dialpad

Get a Plan

Gets the plan for an office.

Dialpad

Get a Room

Gets a room by ID.

Dialpad

Get a User

Gets a user by ID.

Dialpad

Get Statistics Results

Retrieves the status and results of a specified statistics request.

Dialpad

Initiate an Outbound Call

Initiates an outbound call to ring all devices (or a single specified device).

Dialpad

Make an API Call

Performs an arbitrary authorized API call.

Dialpad

Process Statistics

Begins processing statistics asynchronously, returning a request ID to get the status and result of the result.

Dialpad

Remove Blocked Numbers

Unblocks the specified numbers company-wide.

Dialpad

Update a Contact

Updates the provided fields for an existing contact.

Dialpad

Update a Room

Updates room details by ID.

Dialpad

Update a User

Updates the provided fields for an existing user.

Searches

Zendesk

List a Ticket's Comments

Retrieves the comments on a ticket.

Zendesk

List Groups

Retrieves all groups.

Zendesk

List Organizations

Retrieves all organizations.

Zendesk

List Side Conversation Events

Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

List Side Conversations

Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.

Zendesk

List Soft Deleted Tickets

Retrieves tickets that were soft deleted.

Zendesk

List Ticket Custom Field Options

Lists the options of a ticket custom field.

Zendesk

List Tickets

Retrieves all tickets (except for archived or soft deleted tickets).

Zendesk

List Users

Retrieves all users or a group's users or an organization's users.

Zendesk

Search Anything

Retrieves any kind of object matching your query.

Zendesk

Search Organizations

Searches for an organization that matches the specified criteria.

Zendesk

Search Tickets

Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.

Zendesk

Search Users

Searches for a user that matches the specified criteria.

Dialpad

List a Room's Desk Phones

Returns a list of desk phones for a specified room.

Dialpad

List a User's Desk Phones

Returns a list of desk phones for a specified user.

Dialpad

List a User's Devices

Returns a list of devices for a specific user.

Dialpad

List Blocked Numbers

Lists all numbers that have been blocked via the API.

Dialpad

List Contacts

Returns a list of contacts, or a user's local contacts if the owner ID is provided.

Dialpad

List Numbers

Returns a list of numbers in your company.

Dialpad

List Office Call Centers

Returns a list of call centers for a specified office.

Dialpad

List Office Departments

Returns a list of departments for a specified office.

Dialpad

List Offices

Returns a list of offices.

Dialpad

List Operators

Returns a list of operators for the selected place of registration.

Dialpad

List Rooms

Returns a list of rooms, optionally filtered by office.

Dialpad

List Users

Returns a list of users, optionally filtered by email.

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