Triggers when a new article is created or updated.
Triggers when a new internal reply to a ticket is created.
Triggers when a new reply to a ticket is created by a user (not by an agent).
Triggers when a new ticket is created.
Adds an agent reply or an internal note to a ticket.
Creates a new article and returns the newly created article.
Creates a ticket for a user.
Returns an article by ID per locale.
Gets the information of a ticket by its ID.
Performs an arbitrary authorized API call.
Updates the article's title and content and automatically publishes the changes, making those changes visible to users.
Iterates through recordset received from a stored procedure.
International carrier lookup; returns carrier name and wireless indicator.
Returns whether phone number exists on the Federal Do-Not-Call list. Requires setup in Data24-7 account, and with Federal Government.
Returns the email address for a name and postal address.
Returns geographic location of IP addresses
Returns the phone number for a name and address.
Returns name and postal address associated with a phone number.
Returns carrier name, wireless indicator, SMS and MMS gateway addresses.
Searches for articles that fulfill the search/filtering criteria.
Gets a list of tickets that match the search/filtering criteria.