IPEX Helpdesk, Crisp, Zoom Integrations

Crisp
IPEX Helpdesk
Zoom
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Triggers

Zoom

Watch Chat Channels INSTANT

Triggers when a channel event occurs.

Zoom

Watch Chat Messages INSTANT

Triggers when a chat message is sent, updated, replied or deleted.

Zoom

Watch Meetings INSTANT

Triggers when a meeting event occurs.

Zoom

Watch Phone Calls INSTANT

Triggers when a phone call event occurs.

Zoom

Watch Recordings INSTANT

Triggers when a recording event occurs.

Zoom

Watch Webinars INSTANT

Triggers when a webinar event occurs.

Actions

IPEX Helpdesk

Add a Message

Adds a new message (comment) in the ticket.

IPEX Helpdesk

Add an User Tag

Adds a tag into user properties.

IPEX Helpdesk

Add a Ticket Tag

Adds tag to the ticket.

IPEX Helpdesk

Add Related Tickets

Adds relation between tickets.

IPEX Helpdesk

Create a Customer

Creates a new customer.

IPEX Helpdesk

Create an Anonymous Ticket

Creates a new anonymous ticket. If the user's email is not registered, the new user account will be created if the ticketing is configured so.

IPEX Helpdesk

Create an User Account

Creates a new user account by administrator.

IPEX Helpdesk

Create a Ticket

Creates a new ticket.

IPEX Helpdesk

Get a Customer

Gets customer details.

IPEX Helpdesk

Get an Operator Group

Gets operator group detail.

IPEX Helpdesk

Get an User Account

Gets user account's detail.

IPEX Helpdesk

Get a Ticket

Returns a ticket detail.

IPEX Helpdesk

Get Fields Description of Customer

Description for customer's fields.

IPEX Helpdesk

Get Fields Description of User Account

Description for user's account fields.

IPEX Helpdesk

Get Track Time Records

Gets report of Track Time Records (required version >= 4.14).

IPEX Helpdesk

Import Customers

Bulk create/update customers. Max bulk size is 500 customers. (required version >= 4.16.0)

IPEX Helpdesk

Import User Accounts

Bulk create/update user accounts/contacts. Max bulk size is 100 user accounts. (required version >= 4.16.0)

IPEX Helpdesk

Update a Customer

Updates a customer data via PATCH method. (required version >= 4.16.0)

IPEX Helpdesk

Update an User Account

Updates user account data via PATCH method. (required version >= 4.16.0)

IPEX Helpdesk

Update a Ticket Workflow

Changes ticket workflow state.

IPEX Helpdesk

Update Submitter

Changes the ticket's submitter. Only operator can do it.

Crisp

Create a Conversation

Creates a new conversation.

Crisp

Create a People Profile

Adds a new people profile.

Crisp

Create a Website

Creates a new website.

Crisp

Delete a People Profile

Removes people profile in website.

Crisp

Delete a Website

Deletes an existing website.

Crisp

Get a Message in Conversation

Resolves an existing message in an existing conversation.

Crisp

Get a Website

Resolves an existing website information.

Crisp

Get Visitors Count

Counts visitors currently on website.

Crisp

Check If Website Exists

Checks if given website exists (by domain).

Crisp

Make an API Call

Performs an arbitrary authorized API call.

Crisp

Remove a Conversation

Removes a conversation in website.

Crisp

Send a Message in Conversation

Sends a message in an existing conversation.

Crisp

Update a Message in Conversation

Edits an existing message in an existing conversation.

Crisp

Update a People Profile

Updates people profile, and save only changed fields on the previous profile revision.

Zoom

Add a Meeting Registrant

Registers a participant for a meeting.

Zoom

Add a Webinar Registrant

Registers a participant for a webinar.

Zoom

Add Webinar Panelists

Registers multiple panelists for a webinar.

Zoom

Create a Meeting

Creates a meeting for a user.

Zoom

Create a Webinar

Creates a webinar for a user.

Zoom

Delete a Cloud Recording

Removes a recording from a meeting or webinar.

Zoom

Delete a Meeting

Removes a meeting by its ID. Occurrences of a recurring meeting can be removed by the occurrence ID.

Zoom

Delete a Webinar

Removes a webinar for a user.

Zoom

Download a Cloud Recording

Downloads a Cloud Recording by its URL and token.

Zoom

End a Meeting

Ends a meeting for a user.

Zoom

Get a Meeting

Retrieves the details of a meeting.

Zoom

Get a Webinar

Retrieves the details of a webinar.

Zoom

Make an API Call

Performs an arbitrary authorized API call.

Zoom

Remove a Webinar Panelist

Removes a single panelist from a webinar.

Zoom

Send a Chat Message

Sends a chat message to a channel or a contact.

Zoom

Update a Meeting

Updates the details of a meeting.

Zoom

Update a Webinar

Updates the details of a webinar.

Zoom

Update Meeting Registrants Status

Updates registrants status for a meeting.

Zoom

Update Webinar Registrants Status

Updates registrants status for a webinar.

Searches

IPEX Helpdesk

List Country Codes

Lists country codes.

IPEX Helpdesk

Search Customers

Searches customers by filter.

IPEX Helpdesk

Search Tickets

Lists tickets by filter.

IPEX Helpdesk

Search User Accounts

Searches user accounts by filter.

Crisp

List Messages in Conversation

Resolves messages in an existing conversation. Returns the last batch of messages if there are many messages in the conversation.

Crisp

List People Profiles

Lists people profiles for the website.

Crisp

List Visitors

Lists visitors currently on website.

Crisp

Search for Conversation

Search previous Crisp conversations using a search query (an email, username, or word

Zoom

List Call Logs

Lists call logs of a user within a month.

Zoom

List Cloud Recordings

Searches cloud recordings from a meeting or a webinar.

Zoom

List Meeting Registrants

Lists all registrants of a meeting.

Zoom

List Meetings

Lists all meetings, optionally by category.

Zoom

List Phone Numbers

Lists all phone numbers owned by the user.

Zoom

List Webinar Panelists

Lists all panelists of a webinar.

Zoom

List Webinar Registrants

Lists all registrants of a webinar.

Zoom

List Webinars

Lists all webinars of a user.