Shortcut, ShipStation, Zendesk Integrations

Shortcut
ShipStation
Zendesk
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Triggers

Shortcut

Watch Stories or Epics INSTANT

Triggers when stories or epics are created, updated, or deleted.

ShipStation

Listen for Order Events INSTANT

Receives notifications about new and updated orders.

ShipStation

Listen for Order Events (with Item Info) INSTANT

Receives notifications about new and updated orders (including detailed information about individual items that are part of the order).

ShipStation

Listen for Shipment Events INSTANT

Receives notifications about new shipments. The triggering event for ship notifications is the generation of a shipping label. Marking an order as shipped WILL NOT trigger this webhook.

ShipStation

Listen for Shipment Events (with Item Info) INSTANT

Receives notifications about new shipments, including detailed information about individual items that are part of the shipment. The triggering event for ship notifications is the generation of a shipping label. Marking an order as shipped WILL NOT trigger this webhook.

Zendesk

Watch Article Comments

Checks whether new comments were added to an article.

Zendesk

Watch Articles

Checks whether new articles were created.

Zendesk

Watch a Ticket's Comments

Checks whether new comments were made on a specified ticket.

Zendesk

Watch Events INSTANT

Watches specific events configured by the user through Zendesk triggers or automations.

Zendesk

Watch Forum Post Comments

Checks whether new comments were added to a forum post.

Zendesk

Watch Forum Posts

Checks whether new forum posts were created.

Zendesk

Watch Groups

Checks whether new groups were created.

Zendesk

Watch Organizations

Checks whether new organizations were created.

Zendesk

Watch Ticket Activity

Checks whether there are new audits (activity) on a ticket.

Zendesk

Watch Tickets

Checks whether new tickets were created.

Zendesk

Watch Tickets in a View

Checks whether new tickets were created in a view.

Zendesk

Watch Users

Checks whether new users were created.

Zendesk

Watch Views

Checks whether new views were created.

Actions

Shortcut

Create a Story

Creates a new story.

Shortcut

Delete a Story

Deletes a story.

Shortcut

Get a Story

Returns informatiom about a chosen story.

Shortcut

Make an API Call

Performs an arbitrary authorized API call.

Shortcut

Update a Story

Updates a story.

ShipStation

Add Funds

Adds funds to a carrier account using the payment information on file.

ShipStation

Add Tag to Order

Adds a tag to an order.

ShipStation

Assign User to Order

Assigns a user to an order.

ShipStation

Create Order

Creates a new order.

ShipStation

Create Warehouse

Creates a new warehouse (Ship From Location).

ShipStation

Deactivate Store

Deactivates the specified store.

ShipStation

Delete Order

Removes a selected order from ShipStation's UI. This is a "soft" delete action so the order will still exist in the database, but will be set to "inactive".

ShipStation

Get Carrier

Gets a selected carrier's details.

ShipStation

Get Customer

Gets a selected customer's details.

ShipStation

Get Order

Retrieves a single order from the database.

ShipStation

Get Product

Gets a selected product's details.

ShipStation

Get Store

Gets a selected store's details.

ShipStation

Get Warehouse

Returns details for a selected warehouse (Ship From Location).

ShipStation

Mark an Order as Shipped

Marks an order as shipped without creating a label in ShipStation.

ShipStation

Reactivate Store

Reactivates the specified store.

ShipStation

Refresh Store

Initiates a store refresh.

ShipStation

Remove Tag From Order

Removes a tag from the specified order.

ShipStation

Unassign User from Order

Unassigns a user from an order.

ShipStation

Update Order

Updates an existing order. Only orders in an open status in ShipStation (awaiting_payment, awaiting_shipment, and on_hold) can be updated through this method. This call DOES NOT currently support partial updates. The entire resource must be provided in the body of the request.

ShipStation

Update Product

Updates an existing product. This call DOES NOT currently support partial updates. The entire resource must be provided in the body of the request.

ShipStation

Update Store

Updates an existing, active store. Inactive stores cannot be modified via the API. This call DOES NOT currently support partial updates. The entire resource must be provided in the body of the request.

ShipStation

Update Warehouse

Updates an existing warehouse (Ship From Location). This call DOES NOT currently support partial updates. The entire resource must be provided in the body of the request.

ShipStation

Void Label

Voids the specified label by shipmentId.

Zendesk

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Zendesk

Create a Group

Creates a group.

Zendesk

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Create a Ticket

Creates a ticket.

Zendesk

Create a Ticket Comment

Creates a ticket comment.

Zendesk

Create or Update an Organization

Creates or updates an organization.

Zendesk

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Zendesk

Create or Update a User

Creates a user.

Zendesk

Delete a Group

Deletes a group.

Zendesk

Delete an Organization

Deletes an organization.

Zendesk

Delete a User

Deletes a user.

Zendesk

Get a Group

Retrieves a group.

Zendesk

Get an Organization

Retrieves an organization.

Zendesk

Get a Side Conversation

Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Get a Ticket

Retrieves a ticket.

Zendesk

Get a User

Retrieves a user.

Zendesk

Get User Related Information

Retrieves information related to a user's ticket, topics, subscriptions, etc.

Zendesk

Make an API Call

Performs an arbitrary authorized API call.

Zendesk

Merge Tickets

Merges tickets into a single ticket.

Zendesk

Permanently Delete a Ticket

Deletes a ticket permanently.

Zendesk

Remove a Ticket Field Option

Removes a dropdown ticket field option.

Zendesk

Reply to a Side Conversation

Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Soft Delete a Ticket

Soft deletes a ticket.

Zendesk

Update a Group

Updates a group.

Zendesk

Update an Organization

Updates an organization.

Zendesk

Update a Side Conversation

Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Update a Ticket

Updates a ticket. The update allows for adding a new comment too.

Zendesk

Update a User

Updates a user.

Zendesk

Upload Attachments

Uploads attachments for future use in a ticket.

Searches

Shortcut

Search Stories

Search stories based on desired parameters.

ShipStation

List Carriers

Lists all carriers

ShipStation

List Customers

Lists all customers.

ShipStation

List Fulfillments

Obtains a list of fulfillments that match the specified criteria. Orders that have been marked as shipped either through the UI or the API will appear in the response as they are considered fulfillments.

ShipStation

List Marketplaces

Lists the marketplaces that can be integrated with ShipStation.

ShipStation

List Orders

Lists all orders for the specified criteria.

ShipStation

List Packages

Retrieves a list of packages for the specified carrier.

ShipStation

List Products

Lists all products.

ShipStation

List Services

Retrieves the list of available shipping services provided by the specified carrier.

ShipStation

List Shipments

Retrieves a list of shipments that match the specified criteria. Only valid shipments with labels generated in ShipStation will be returned in the response. Orders that have been marked as shipped either through the UI or the API will not appear as they are considered external shipments.

ShipStation

List Stores

Retrieves the list of installed stores on the account.

ShipStation

List Tags

Lists all tags defined for this account.

ShipStation

List Users

Lists all users related to a connected account.

ShipStation

List Warehouses

Lists all warehouses (Ship From Locations).

Zendesk

List a Ticket's Comments

Retrieves the comments on a ticket.

Zendesk

List Groups

Retrieves all groups.

Zendesk

List Organizations

Retrieves all organizations.

Zendesk

List Side Conversation Events

Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

List Side Conversations

Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.

Zendesk

List Soft Deleted Tickets

Retrieves tickets that were soft deleted.

Zendesk

List Ticket Custom Field Options

Lists the options of a ticket custom field.

Zendesk

List Tickets

Retrieves all tickets (except for archived or soft deleted tickets).

Zendesk

List Users

Retrieves all users or a group's users or an organization's users.

Zendesk

Search Anything

Retrieves any kind of object matching your query.

Zendesk

Search Organizations

Searches for an organization that matches the specified criteria.

Zendesk

Search Tickets

Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.

Zendesk

Search Users

Searches for a user that matches the specified criteria.