Save current COVID-19 stats for the location of requester of ticket in Freshdesk

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When a new ticket is submitted in FreshDesk, the data for the country/province/county provided by the requester are retrieved in COVID-19 app and the ticket's fields are then updated with the corresponding data. The fields like "COVID-number of confirmed" are needed to be created in Freshdesk Admin>Ticket fields.

This is a predefined template that will make the creation of your scenario much easier. Of course, you can always expand and customize the scenario to meet your own individual needs.

FreshdeskFreshdesk
COVID-19COVID-19
Flow ControlFlow Control
Create new scenario from template
  • Diagram
Save current COVID-19 stats for the location of requester of ticket in Freshdesk
StartedStatusDurationOperationsData transfer