Save current COVID-19 stats for the location of requester of ticket in Freshdesk

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When a new ticket is submitted in FreshDesk, the data for the country/province/county provided by the requester are retrieved in COVID-19 app and the ticket's fields are then updated with the corresponding data. The fields like "COVID-number of confirmed" are needed to be created in Freshdesk Admin>Ticket fields.


This is a predefined template that will make the creation of your scenario much easier. Of course, you can always expand and customize the scenario to meet your own individual needs.


Save current COVID-19 stats for the location of requester of ticket in Freshdesk
StartedStatusDurationOperationsData transfer