Communication

WhatsApp Business Cloud

19min

With WhatsApp Business Cloud modules in Make, you can:
watch events, send a message, and template messages
upload and download media
enable two-step verification, register, verify, and deregister senders
retrieve and update business profiles
Please note that it is not possible to use the phone number registered in the WhatsApp Business app or your personal WhatsApp number, which you use for communicating with friends and family. You will need a separate dedicated phone number for the API. For more information, please refer to the Could API documentation.
To get started with WhatsApp Business Cloud, you need:
A Facebook Developer account
A valid mobile phone number.
To connect WhatsApp Cloud API to Make involves the following steps:
﻿Set Up WhatsApp Cloud API﻿﻿
﻿Create Permanent Access Token﻿﻿
﻿Connect WhatsApp Business Cloud to Make﻿﻿
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Set Up WhatsApp Cloud API
To set up WhatsApp Cloud API:
Log in to your Facebook account.
Go to the Facebook Developer Site, click My Apps > Create App.
Select Business as the app type. Click Next.
Enter the display name and select the business account. Click Create app.
When prompted, re-enter the password of your Facebook account. Click Submit.
The app is created.
On the app's Dashboard, scroll down to find the WhatsApp app, and click Set up.
Select the account type, and click Continue.
Copy the WhatsApp Business Account ID to a safe place.
Create Permanent Access Token
To create a permanent access token for your WhatsApp Business Cloud account:
Log in to your Facebook Developer Account.
Click Apps Dashboard > Business Settings.
Go to System Users > Add. Enter the username, select the role as Admin and click Create System User.
Go to Add Assets > Apps. Select the app you want to assign to the user, enable Full Control access, and click Save Changes.
Go to WhatsApp Accounts > Add People > Select the system user > Enable Full Control Access > Assign.
Go to System Users > Select the user > Generate Access Token.
Select the app, following permissions, and then click Generate Token.
Copy the token to a safe place.
You can use this token as a permanent access token.
Add your own phone number to WhatsApp Business Cloud API
When you set up WhatsApp API, a test number is created for you. You can add your own number.
Log in to your Facebook developer account.
On the Getting Started page, click Add phone number.
Enter your business profile details and click Next.
Enter the business phone number that you want to connect to WhatsApp Business API.
Enter the verification code received on your phone number.
Enter your business details and click Save.
You have successfully added your own business phone number to WhatsApp Business Cloud API.
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Connect WhatsApp Business Cloud to Make
To connect WhatsApp Business Cloud with Make you need to obtain the Permanent Token﻿ and WhatsApp Business Account ID values from your WhatsApp Business Cloud account.
In your Facebook developer account:
Log in to your Make account, and add a module from the WhatsApp Business Cloud app into a Make Make.
Click Add next to the Connection field.
In the Connection name field, enter a name for the connection.
In the Permanent Token field, enter the token﻿ created prior to the connection.
You can also use a temporary token which is only valid for 24 hours and available on the getting started screen.
In the WhatsApp Business Account ID field, enter the ID from your Facebook Developer account > WhatsApp > Getting Started section screen, and click Save.
You have successfully connected the WhatsApp Business Cloud app and can now build Make.
Message
You can watch events, and send messages using the following modules.
Triggers when a new message is received.
Webhook name
Enter a name for the webhook.
Connection
﻿Establish a connection to your WhatsApp Business Cloud account.﻿﻿
Verify Token
Enter the Temporary Access Token from the WhatsApp Getting Started section or the Create Permanent Access Token section.﻿﻿
Ensure that you use the same token for creating connections and webhooks.
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Events
Select or map the events which you do not wish to watch.
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Sends a message.
You can send a message using this module if you satisfy the below conditions:
Your business number phone number must be first approved by WhatsApp before you use it for sending messages.
You can only initiate new chats via Send a Template module. Only after sending a templated message to a specific customer and receiving a response from the customer, you can use this Send a Message module to send a non-templated message to the customer.
If a customer contacts you first, then you can reply to the customer with this Send a Message module for the next 24 hours.
Connection
﻿Establish a connection to your WhatsApp Business Cloud account.﻿﻿
Sender ID
Select or map the Sender ID from which you want to send the message.
Receiver
Enter the receiver's WhatsApp ID or phone number.
If you are using a testing number:
You must register the recipient's number﻿ in the Facebook Developer console.
Enter the receiver's phone number without any prefixes such as +, spaces, (), and _ . For example, if the receiver phone number is +1-212-345-6789, then you must enter it as 12123456789.
If you are using your own phone number, the receiver field accepts both WhatsApp ID and a phone number in any dilable format with country code. However, Make recommends explicitly prefixing the country code with a plus sign (+). Some of the examples of supported phone number formats are:
+1-212-345-6789
+1 (212) 345-6789
+1 212 345 6789
+1 (212) 345 6789
Message Type
Select the message type. For example, image.
Based on the selection, dynamic fields auto-populate, and you need to enter the details to send the message. For more details on these dynamic fields, see WhatsApp Business Cloud Messages API documentation.
For any errors, while sending the messages, see Troubleshooting the WhatsApp Business Cloud﻿.
Your business phone number must be first approved by WhatsApp before you use it for sending messages.
Connection
﻿Establish a connection to your WhatsApp Business Cloud account.﻿﻿
Sender ID
Select or map the Sender ID from which you want to send the template message.
Receiver
Enter the receiver's WhatsApp ID or phone number in any dialable format.
If you are using a testing number:
You must register the recipient's number in the Facebook Developer console.
Enter the receiver's phone number without any prefixes such as +, spaces, (), and _ . For example, if the receiver phone number is +1-212-345-6789, then you must enter it as 12123456789.
If you are using your own phone number, the receiver field accepts both WhatsApp ID and a phone number in any dilable format with country code. However, Make recommends explicitly prefixing the country code with a plus sign (+). Some of the examples of supported phone number formats are:
+1-212-345-6789
+1 (212) 345-6789
+1 212 345 6789
+1 (212) 345 6789
Message Template
Select or map the message template you want to send.
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Media
You can upload and download media using the following modules.
Uploads a media and retrieves its ID.
Connection
﻿Establish a connection to your WhatsApp Business Cloud account.﻿﻿
Sender ID
Select or map the ID of a sender whose media you want to upload.
File
Enter the file details:
File name - Enter the filename including the file extension. For example, invoice.xls.
Data - Enter the path to the file stored in your local directory. For example, "@/local/path/file.jpg".
For more information on supported media types, see the Whatsapp Business Cloud documentation.
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Downloads a media by its ID.
Connection
﻿Establish a connection to your WhatsApp Business Cloud account.﻿﻿
Media ID
Enter the Media ID you want to download.
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Phone Number
You can enable two-step verification, register, verify, and deregister senders using the following modules.
Activates the two-step verification for a sender number by its ID and a 6-digit pin.
Connection
﻿Establish a connection to your WhatsApp Business Cloud account.﻿﻿
Sender ID
Select or map a Sender ID whose two-step verification you want to enable.
PIN
Enter (map) a 6-digit pin you wish to use for two-step authentication. To disable or reset two-step verification, see the WhatsApp Business Cloud documentation.
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Registers a sender by its ID and a 6-digit pin.
Connection
﻿Establish a connection to your WhatsApp Business Cloud account.﻿﻿
Sender ID
Select or map a Sender ID whom you want to register.
PIN
Enter (map) a 6-digit pin you wish to use for registration. To disable or reset two-step verification, see the WhatsApp Business Cloud documentation.
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Verifies a sender by its ID.
Connection
﻿Establish a connection to your WhatsApp Business Cloud account.﻿﻿
Sender ID
Select or map a Sender ID whom you want to verify.
Action
Select the action you want to perform to verify the sender:
Request a Code
Verify a Code
By
Select a method for receiving the code:
SMS
Voice
Code
Enter (map) the code received to complete the verification.
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Deregisters a sender by its ID.
Connection
﻿Establish a connection to your WhatsApp Business Cloud account.﻿﻿
Sender ID
Select or map a Sender ID of a sender to deregister.
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Business Profile
You can retrieve and update business profiles using the following modules.
Retrieves the details of the WhatsApp business profile by the sender ID.
Connection
﻿Establish a connection to your WhatsApp Business Cloud account.﻿﻿
Sender ID
Select or map the Sender ID whose business profile you want to retrieve.
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Updates a WhatsApp business profile by the sender ID.
Connection
﻿Establish a connection to your WhatsApp Business Cloud account.﻿﻿
Sender ID
Select or map the Sender ID whose business profile you want to update.
Address
Enter the address of the business.
Description
Enter the business details.
Vertical
Select or map the industry of the business. For example, finance.
Email
Enter the contact email address of the business.
Websites
Add the business website URL address.
For example, a website, Facebook Page, or Instagram. You must include the http:// or https:// portion of the URL.
File
Enter (map) the file details:
Profile Picture File Name - Enter the file name of the profile picture.
Profile Picture Data - Enter the path to the file stored in your local directory. For example, "@/local/path/file.jpg".
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Log in to your Make account.
Open the Watch Events module, enter a name for the webhook, click Save, and copy the URL address to your clipboard. Click OK and Save the trigger.
When prompted enter the Callback URL copied in step 1 and the Verify token.
The verify token is the Temporary access token or permanent access token but it has to be same in the Make and WhatsApp account.
For more information on webhooks, see the WhatsApp Business Cloud documentation.
If you are using a testing number to send messages you must add the recipients to your WhatsApp account in the Facebook Developer account. You can add a maximum of five recipients' numbers that are enabled with WhatsApp.
To add the recipient's phone number:
Log in to your Facebook Developer account.
On the left menu, click WhatsApp > To > Manage phone number list.
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Add the phone number and click Next.
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Enter the verification code received on your WhatsApp and click Next.
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The recipient's number is successfully added to the list.
Troubleshooting the WhatsApp Business Cloud
Some of the errors that you might encounter when using WhatsApp Business Cloud.
WhatsApp API - Error 500 code 13100
The user gets an error 500 from the module and the DevTool > Response Body shows error code 131000.
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You can only initiate new chats via Send a Template module. Only after sending a templated message to a specific customer and receiving a response from the customer, you can use this Send a Message module to send a non-templated message to the customer.
If you’re using a testing number, you must first register up to five authorized recipient numbers in WhatsApp Manager before sending messages to them. See Add Recipient's Phone Number﻿.

Webhook name	Enter a name for the webhook.
Connection	Establish a connection to your WhatsApp Business Cloud account.
Verify Token	Enter the Temporary Access Token from the WhatsApp Getting Started section or the Create Permanent Access Token section. Ensure that you use the same token for creating connections and webhooks.
Events	Select or map the events which you do not wish to watch.

Connection	Establish a connection to your WhatsApp Business Cloud account.
Sender ID	Select or map the Sender ID from which you want to send the message.
Receiver	Enter the receiver's WhatsApp ID or phone number. If you are using a testing number: You must register the recipient's number in the Facebook Developer console. Enter the receiver's phone number without any prefixes such as +, spaces, (), and _ . For example, if the receiver phone number is +1-212-345-6789, then you must enter it as 12123456789. If you are using your own phone number, the receiver field accepts both WhatsApp ID and a phone number in any dilable format with country code. However, Make recommends explicitly prefixing the country code with a plus sign (+). Some of the examples of supported phone number formats are: +1-212-345-6789 +1 (212) 345-6789 +1 212 345 6789 +1 (212) 345 6789
Message Type	Select the message type. For example, image. Based on the selection, dynamic fields auto-populate, and you need to enter the details to send the message. For more details on these dynamic fields, see WhatsApp Business Cloud Messages API documentation.

Connection	Establish a connection to your WhatsApp Business Cloud account.
Sender ID	Select or map the Sender ID from which you want to send the template message.
Receiver	Enter the receiver's WhatsApp ID or phone number in any dialable format. If you are using a testing number: You must register the recipient's number in the Facebook Developer console. Enter the receiver's phone number without any prefixes such as +, spaces, (), and _ . For example, if the receiver phone number is +1-212-345-6789, then you must enter it as 12123456789. If you are using your own phone number, the receiver field accepts both WhatsApp ID and a phone number in any dilable format with country code. However, Make recommends explicitly prefixing the country code with a plus sign (+). Some of the examples of supported phone number formats are: +1-212-345-6789 +1 (212) 345-6789 +1 212 345 6789 +1 (212) 345 6789
Message Template	Select or map the message template you want to send.

Connection	Establish a connection to your WhatsApp Business Cloud account.
Sender ID	Select or map the ID of a sender whose media you want to upload.
File	Enter the file details: File name - Enter the filename including the file extension. For example, invoice.xls. Data - Enter the path to the file stored in your local directory. For example, "@/local/path/file.jpg". For more information on supported media types, see the Whatsapp Business Cloud documentation.

Connection	Establish a connection to your WhatsApp Business Cloud account.
Media ID	Enter the Media ID you want to download.

Connection	Establish a connection to your WhatsApp Business Cloud account.
Sender ID	Select or map a Sender ID whose two-step verification you want to enable.
PIN	Enter (map) a 6-digit pin you wish to use for two-step authentication. To disable or reset two-step verification, see the WhatsApp Business Cloud documentation.

Connection	Establish a connection to your WhatsApp Business Cloud account.
Sender ID	Select or map a Sender ID whom you want to register.
PIN	Enter (map) a 6-digit pin you wish to use for registration. To disable or reset two-step verification, see the WhatsApp Business Cloud documentation.

Connection	Establish a connection to your WhatsApp Business Cloud account.
Sender ID	Select or map a Sender ID whom you want to verify.
Action	Select the action you want to perform to verify the sender: Request a Code Verify a Code
By	Select a method for receiving the code: SMS Voice
Code	Enter (map) the code received to complete the verification.

Connection	Establish a connection to your WhatsApp Business Cloud account.
Sender ID	Select or map a Sender ID of a sender to deregister.

Connection	Establish a connection to your WhatsApp Business Cloud account.
Sender ID	Select or map the Sender ID whose business profile you want to retrieve.

Connection	Establish a connection to your WhatsApp Business Cloud account.
Sender ID	Select or map the Sender ID whose business profile you want to update.
Address	Enter the address of the business.
Description	Enter the business details.
Vertical	Select or map the industry of the business. For example, finance.
Email	Enter the contact email address of the business.
Websites	Add the business website URL address. For example, a website, Facebook Page, or Instagram. You must include the http:// or https:// portion of the URL.
File	Enter (map) the file details: Profile Picture File Name - Enter the file name of the profile picture. Profile Picture Data - Enter the path to the file stored in your local directory. For example, "@/local/path/file.jpg".

WeChat Official Account

Whereby

WhatsApp Business Cloud

Watch Events

Send a Message

Send a Template Message

Upload a Media

Download a Media

Enable Two-Step Verification

Register a Sender

Verify a Sender

Deregister a Sender

Get a Business Profile

Update a Business Profile

Setting up WhatsApp Business Cloud webhooks

Add Recipient's Phone Number

WhatsApp Business Cloud

Set Up WhatsApp Cloud API

Create Permanent Access Token

Add your own phone number to WhatsApp Business Cloud API

Connect WhatsApp Business Cloud to Make

Message

Watch Events

Send a Message

Send a Template Message

﻿

Media

Upload a Media

Download a Media

Phone Number

Enable Two-Step Verification

Register a Sender

Verify a Sender

Deregister a Sender

Business Profile

Get a Business Profile

Update a Business Profile

Setting up WhatsApp Business Cloud webhooks

Add Recipient's Phone Number

Troubleshooting the WhatsApp Business Cloud

WhatsApp API - Error 500 code 13100