Customer Support
Intercom

11min
﻿
With the Intercom app in ﻿, you can manage the contacts, companies, admins, data events, data attributes, tags, notes, and conversations in your Intercom account.
Requirements
To use the Intercom modules in ﻿, you must have an Intercom account. 
Connect Intercom and ﻿ 
To create the connection:
1
Log in to your ﻿ account, add an Intercom module to your ﻿, and click Create a connection.
If you add a module with an ​instant​ tag, click ​Create a webhook​​, then ​Create a connection​​.
2
Optional: In the ​​Connection name​​ field, enter a name for the connection.
3
Optional: Switch on ​Show advanced settings​ and enter your Intercom client credentials. For more information on how to obtain your credentials, refer to Intercom Authentication documentation.
If requested, use the following Redirect URI when setting up your client credentials: https://www.integromat.com/oauth/cb/intercom
4
Click Save.
5
If prompted, authenticate your account and confirm access.
You've successfully created the connection and can now use the Intercom app in your ﻿. If you want to make changes to your connection in the future, follow the steps here.
Set up Intercom Webhooks
The Intercom app has instant modules—webhooks that watch for certain changes in Intercom and immediately start your ﻿ when those changes happen. To use these modules, you must set up the webhook in your Intercom account. 
To set up the webhook:
1
Add an Intercom instant module to your ﻿ and click Create a webhook.
2
Optional: Enter a name for the webhook in the Webhook name field.
3
Select the corresponding connection for the webhook in the Connection field.
4
Click Save > Copy address to clipboard.
5
Log in to your Intercom account and navigate to your app in your Developer Hub.
6
In the left sidenav within your Intercom app, click Webhooks and enter your request endpoint URL in the field provided.
7
Choose the Topics you will need.
Your webhook is now set up. When the selected change occurs in Intercom, ﻿ will immediately be notified and start your ﻿.
Intercom modules
After connecting to the Intercom app, you can use the following types of modules to build your ﻿.
Watch Events
List Contacts
Get a Contact
Create a Contact
Update a Contact
Delete a Contact
Merge a Lead into a User
List a Contact's Companies
List a Contact's Tags
List a Contact's Segments
Get a Contact's Note
List Companies
List Companies (Large Datasets)
Get a Company
Create or Update a Company
List a Company's Contacts
List a Company's Segments
Attach/Deatch a Company to/from a Contact
List Admins
Get an Admin
Set an Admin as Away
List Activity Logs
List Contact's Data Events
Submit a Contact's Event
List Data Attributes
Create/Update a Data Attribute
List Tags
Create/Update a Tag
Delete a Tag
Attach/Detach a Tag to/from a Company
Attach/Detach a Tag to/from a Conversation
Attach/Detach a Tag to/from a Contact
List Segments
Get a Segment
List Contact's Notes
Create a Contact Note
List Conversations
Search for Conversations
Get a Conversation
Create a Contact Initiated Conversation
Create an Admin Initiated Conversation
Assign a Conversation
Attach/Detach a Contact to/from a Conversation
Make a Conversation as Read
Reply to a Conversation
Snooze a Conversation
Close a Conversation
Open a Snoozed or Closed Conversation
Update a Conversation's Custom Attributes
Get an Authenticated User
Make an API Call
Templates
You can look for Intercom templates in Make's template gallery, where you'll find thousands of pre-created ﻿.
Intercom resources
﻿Intercom API documentation﻿
Help Scout
Jitbit
Intercom

Requirements

Connect Intercom and ﻿

Set up Intercom Webhooks

Intercom modules

Templates

Intercom resources

Connect Intercom and
