Customer Support
Groove
2min
With Groove modules in Make, you can watch, create, update, search, retrieve, and delete:
- create, retrieve, and search tickets, update and retrieve ticket's state, update and retrieve assignee, add labels to tickets, and replace all labels on a ticket
- upload a file
- watch ticket event, customer event. message event and agent event
To get started with Groove, create an account at groovehq.com.
To connect Groover app, you need to obtain the OAuth client credentials.
- Log in to your Groove account.
- Click Settings > Webhooks & API.
Click API and copy the Global token to a safe place.
- In the Connection name field, enter a name for the connection.
- In the Access Token field, enter the details copied in step 3 and click Save.
