Front

Getting Started with Front

The Front modules allow you to monitor events and/or list, create, retrieve, update, or delete teams, teammates, inboxes, conversations, messages, contacts, contact groups, and much more in your Front account.

Prerequisites

• A Front account

In order to use Front with Integromat, it is necessary to have a Front account. If you do not have one, you can create a Front account at frontapp.com/signup.

Connecting Front to Integromat

To connect your Front account to Integromat you need to obtain the JSON Web Token from your Front account.

1. Log in to your Front account.

2. Go to Settings > Plugins & API.

3. Open the API section and click on the New Token button.

4. Select scopes. Select the Shared Resources option (to grant access to all team resources).

5. Click on the Create button.

The created token is now displayed under the Front Tokens section.

6. Click on the created Front token and copy it to your clipboard.

7. Go to Integromat and open the Front module's Create a connection dialog.

8. Enter the token you have created in step 5 into the JSON Web Token field and click the Continue button to establish a connection.

Webhook

Watch Events

Triggers when an event occurs in the inboxes of your company by the rules you have set.

Connection	Establish a connection to your Front account.
Webhook	Allows you to automatically be notified of any incidents occurring in Front without having to constantly poll the API.

Teams

List Teams

Lists the teams in your company.

Connection	Establish a connection to your Front account.
Limit	Set the maximum number of teams Integromat can return during one execution cycle.

Get Teams

Displays the details of the team.

Connection	Establish a connection to your Front account.
Team ID	Enter the ID of the requested team.

Teammates

List Teammates

Lists the teammates in your company.

Connection	Establish a connection to your Front account.
Limit	Set the maximum number of teammates Integromat must return during one execution cycle.

Add Teammates to Team

Adds teammates as members of a team.

Connection	Establish a connection to your Front account.
Team ID	Enter the ID of the team to add the teammate(s) to.
Teammates ID	Enter the ID(s) of all the teammate(s) to add

Get Teammate

Fetches the information of a teammate.

Connection	Establish a connection to your Front account.
Teammates ID or Alternative Teammate Email	Enter the ID or email of the requested teammate.

Update Teammate

Updates the information of a teammate.

Connection	Establish a connection to your Front account.
Teammates ID or Alternative Teammate Email	Enter the ID or email of the requested teammate.
Username	New username. It must be unique and can only contain lowercase letters, numbers, and underscores.
First Name	Enter the new first name of the teammate.
Last Name	Enter the new last name of the teammate.
Is Available	Availability Status. Choose one of the following status: Yes No Not Defined

Delete Teammates from Team

Removes teammates from a team. Removing teammates also removes them from inboxes owned by the team.

Connection	Establish a connection to your Front account.
Team ID	Enter the ID of the team that has the teammates you want to delete.
Teammate IDs	Enter the ID or email of the teammates to delete.

Inbox

List Inboxes

List all the inboxes.

Connection	Establish a connection to your Front account.
Team ID	Enter the ID of the team of the inboxes you want to list.
Limit	Maximum number of the inboxes Integromat can return during the execution of one cycle.

Create Inbox

Creates a team inbox.

Connection	Establish a connection to your Front account.
Team ID	Enter the ID of the team that you want to create the inbox for.
Teammate IDs	Enter the teammates IDs to give access to this inbox.

Get Inbox

Fetches the information of an inbox.

Connection	Establish a connection to your Front account.
Inbox ID	Enter the ID of the requested inbox.

Add Teammates to Inbox

Adds teammates to an inbox. The selected teammates must not already have access to the inbox and must be in the team that owns the inbox. Teammates cannot be added to private inboxes. 

Connection	Establish a connection to your Front account.
Teammates ID or Alternative Teammate Email	Enter the IDs or emails of all the teammates to add to the inbox.
Username	New username of the teammate.
First Name	First name of the teammate.
Last Name	Last name of the teammate.
Is Available	Availability Status. Choose one of the following status: Yes No Not Defined

Delete Teammates from Inbox

Removes teammates from a team. Selected teammates must currently have access to the inbox to be removed. You cannot remove teammates from private inboxes.

Connection	Establish a connection to your Front account.
Team ID	Enter the ID of the team from which you want to remove teammates.
Teammates ID	Enter the ID of all the teammates to be deleted from the inbox.

Channel

List Channels

Lists all the channels.

Connection	Establish a connection to your Front account.
Team ID	Enter the ID of the team to list the channels for.
Limit	Maximum number of channels Integromat will return during one execution cycle.

Create Channel

Creates a custom channel linked to the requested inbox.

Connection	Establish a connection to your Front account.
Channel ID	Enter the ID of the channel to be created.
Name	Name for the channel to be created.
Settings
Webhook URL	Only custom type. Enter the URL to which the custom message replies are sent.
Reply Mode	The way the channel can be used to reply a message.
Compose Mode	Enter one of the following: normal: Allows to compose new messages from this channel. unsupported: Prevents composing a new message. Default is unsupported.
Contact Type	The contact type channel uses. It can be only set when creating a channel. Choose one from: custom email phone Default is custom.

Get Channel

Fetches the information of a channel.

Connection	Establish a connection to your Front account.
Inbox ID	Enter the ID of the requested channel.

Update Channel

Updates the settings of only a custom channel.

Connection	Establish a connection to your Front account.
Channel ID	Enter the ID of the channel to be updated.
Name	Name of the channel.
Settings
Webhook URL	Only custom type. Enter the URL to which the custom message replies are sent.
Reply Mode	The way the channel can be used to reply a message.
Compose Mode	Enter one of the following: normal: Allows to compose new messages from this channel. unsupported: Prevents composing a new message  Default is unsupported.

Conversations

List Conversations

Lists all the conversations in your company in reverse chronological order (most recently updated first).

Connection	Establish a connection to your Front account.
Limit	Maximum number of results per page. The default results per page is 50. Maximum results per page is 100.

Get Conversations

Fetches the information of a conversation.

Connection	Establish a connection to your Front account.
Conversation ID	Enter the ID of the requested conversation.

Update Conversations

Updates a conversation.

Connection	Establish a connection to your Front account.
Conversation ID	Enter the ID of the conversation to be updated.
Assignee ID	Enter the ID of the teammate to assign the conversation to. Set it to null to unassign.
Inbox ID	Enter the ID of the inbox to move the conversation to.
Status	Enter the new status of the conversation.

List Comments

Lists all the comments written in a conversation in reverse chronological order (newest first).

Connection	Establish a connection to your Front account.
Conversation ID	Enter the ID of the requested conversation you want to list.
Limit	Maximum number of comments Integromat can list during the execution of one cycle.

Get Comment

Fetches the information of a comment.

Connection	Establish a connection to your Front account.
Enter Comment ID	Select one option for the Comment ID. Manually: Auto populates the Comment ID field. Enter the ID in the field. By Selecting: Auto populates the Conversation field. Select the conversation from the drop-down list.

Create Comment

Adds a comment to a conversation.

Connection	Establish a connection to your Front account.
Conversation ID	Enter the ID of the requested conversation. When selected, auto populates the Author ID field.
Author ID	Enter the ID of the teammate creating the comment.
Body	Enter the content of the comment.

Message

Get Message

Fetches the information of a message.

Connection	Establish a connection to your Front account.
Enter Message ID	Select one option for the message ID. Manually: Auto populates the Message ID field. Enter the ID in the field. By Selecting: Auto populates the Conversation field. Select the conversation from the drop-down list. Once you select the conversation, it auto populates the Message field, and enters the message.

Create Message

Sends a new message from a channel. It will create a new conversation.

Connection	Establish a connection to your Front account.
Conversation ID	Enter the ID of the requested conversation. When selected, it auto populates the Author ID.
To	Enter the ID of the member to receive the message.
Author ID	Enter the ID of the teammate creating the message.
Sender Name	Name of the sender.
Subject	Specifies the message heading.
Body	Enter the complete message text.
Attachments	Binary data of the attached files.
Options	Sending options.
Tags	Label used to classify the conversations.
Archive or Not	Select one of the following: Yes No Not defined

Reply Message

Replies to a conversation by sending a message and appending it to the conversation.

Connection	Establish a connection to your Front account.
Conversation ID	Enter the ID of the conversation.
To	Select the sender's name.
Author ID	Enter the ID of the teammate on behalf of whom the answer is sent.
Sender Name	The name used for the sender info of the message.
Subject	Subject of the message for the email message.
Body	Message text.
Attachments	Binary data of the attached files.
Options	Sending options.
Tags	List of tag names to add to the conversation. Unknown tags will automatically be created.
Archive or Not	Choose one of the following status: Yes No Not Defined

Contact

List Contact

Lists all the contacts.

Connection	Establish a connection to your Front account.
Updated After	Select a date after which the contacts are to be listed.
Updated Before	Select a date before which the contacts are to be listed.
Limit	Maximum number of contacts Integromat will list during the execution of one cycle.

Get Contact

Fetches the information of a contact.

Connection	Establish a connection to your Front account.
Contact ID	Enter the ID or alias of the requested contact.

Create Contact

Creates a new contact for the default team.

Connection	Establish a connection to your Front account.
Contact ID	Enter the ID or alias of the requested contact.
Name	Contact name.
Handles	Add contact handles that are used to deal with the contact.
Description	Contact description.
Is Spammer	Whether or not the contact is marked as a spammer. Yes No Not defined
Links	List of the contact's links.
Group Names	List of all the group names the contact belongs to. It automatically creates missing groups.
Source file
Image File Name	Name of the image.
Data	Any other data about the contact.

Update Contact

Updates the information of a contact.

Connection	Establish a connection to your Front account.
Contact ID	Enter the ID of the contact to be updated.
Name	New contact name.
Description	New contact description.
Is Spammer	Whether or not the contact is marked as a spammer. Yes No Not defined
Links	List of all the links of the contact.
Group Names	List of all the group names the contact belongs to. It automatically creates missing groups.
Source file	Enter or map image file from the previous module (e.g. Dropbox > Get a File). Image File Name Enter the name of the image file. Data Enter or map the file data.

Delete Contact

Deletes a contact.

Connection	Establish a connection to your Front account.
Contact ID	Enter the ID of the contact you want to delete.

Add Note to Contact

Adds a new note to a contact.

Connection	Establish a connection to your Front account.
Contact ID	Enter the ID of the contact that you want to add the note.
Author ID	Enter the ID of the teammate who added the note.
Note	Enter the Note text.

Contact Groups

List Contact Groups

Lists all the contact groups.

Connection	Establish a connection to your Front account.
Limit	Maximum number of results per page. The default list of contact groups per page is 50. Maximum number of contact groups per page is 100.

Create Contact Groups

Creates a new contact group in the default team.

Connection	Establish a connection to your Front account.
Name	Name of the contact group.

Delete Contact Group

Deletes a contact group. Will not delete the contacts in this group.

Connection	Establish a connection to your Front account.
Group ID	Enter the ID of all the contact groups to delete.

Add Contact into Group

Adds a list of contacts in the requested group.

Connection	Establish a connection to your Front account.
Group ID	Enter the ID of the requested group.
Contact IDs	Enter the list of IDs or aliases of the contacts to add in the requested group.

Rule

List Rules

Lists all the rules.

Connection	Establish a connection to your Front account.
Team ID	Enter the ID of the team to add the rules to.
Limit	Maximum number of rules Integromat can return during one execution cycle.

Get Rule

Fetches the information of a tag.

Connection	Establish a connection to your Front account.
Rule ID	Enter the ID of the requested rule.

Tags

List Tag

Lists all the tags.

Connection	Establish a connection to your Front account.
Limit	Enter the maximum number of tags Integromat must list during the execution of one cycle.

Get Tag

Fetches the information of a tag.

Connection	Establish a connection to your Front account.
Tag ID	Enter the ID of the requested tag.

Others

List Responses

Lists the responses in your company.

Connection	Establish a connection to your Front account.
Limit	Maximum number of responses Integromat must list during the execution of one cycle.

Get Response

Fetches the information of an individual response.

Connection	Establish a connection to your Front account.
Response ID	Enter the ID of the requested response.

Make an API Call

Allows you to perform a custom API call.

Connection	Establish a connection to your Front account.
URL	Enter a path relative to https://api2.frontapp.com/. E.g. teammates For the list of available endpoints, refer to the Front API Reference.
Method	Select the HTTP method you want to use: GET to retrieve information for an entry. POST to create a new entry. PUT to update/replace an existing entry. PATCH to make a partial entry update. DELETE to delete an entry.
Headers	Enter the desired request headers. You don't have to add authorization headers; we already did that for you.
Query String	Enter the request query string.
Body	Enter the body content for your API call.

Example of Use - List Teammates

The following API call returns all teammates:

Matches of the search can be found in the module's Output under Bundle > Body > _results.
In our example, 3 teammates were returned: