Customer Support

Freshservice

11min



With the Freshservice app in , you can manage the tickets, problems, changes, releases, requesters, time entries, tasks, and retrieve and search for assets in your Freshservice account.

Requirements

To use the Freshservice app in , you must have a Freshservice account.

Connect Freshservice and 

To get started, you must first create a connection between Freshservice and , allowing the two services to communicate.

To create the connection, you need to:

  1. Obtain your API key in Freshservice.
  2. Create the connection in Make.

Obtain your API key in Freshservice

Before you create the connection in , you should first obtain an API key in your Freshservice account.

To obtain the API key:

1

Log in to your Frsehservice account.

2

In the top-right corner, click your Profile icon.

3

Click Profile settings.

4

In the top right corner, copy the Your API Key value shown and store it in a safe place.

You'll use this value in the API key connection field in .

Create the connection in 

Once you have your Freshservice API key, you're ready to create the connection in .

To create the connection:

1

Log in to your  account, add a Freshservice module to your , and click Create a connection.

2

Optional: In the ​​Connection name​​ field, enter a name for the connection.

3

In the Domain Name field, enter your Freshservice domain or subdomain name.

For example, if your Freshservice URL is https://xyz.freshservice.com, enter xyz.

4

In the API Key field, enter the API key you copied from yourFreshservice account.

5

Click Save.

6

If prompted, authenticate your account and confirm access.

You've successfully created the connection and can now use the Freshservice app in your . If you want to make changes to your connection in the future, follow the steps here.

Freshservice modules

After connecting to the Freshservice app, you can use the following types of modules to build your .

Templates

You can look for Freshservice templates in Make's template gallery, where you'll find thousands of pre-created .

Freshservice resources

Updated 31 Mar 2025
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