Aircall

The Aircall modules enable you to monitor calls, numbers, contacts, and users or create, search, retrieve, transfer, comment, tag, archive, or unarchive calls in your Aircall account.

Getting Started with Aircall

Prerequisites

  • An Aircall account

In order to use Aircall with Integromat, it is necessary to have an Aircall account. If you do not have one, you can create an Aircall account at aircall.io/signup.

The module dialog fields that are displayed in bold (in the Integromat scenario, not in this documentation article) are mandatory!

Connecting Aircall to Integromat

1. Go to Integromat and open the Aircall module's Create a connection dialog.

2. Enter the name of the connection to the Connection name field and click Continue.

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After you click the Continue button, Integromat will redirect you to the Aircall website where you will be prompted to grant Integromat access to your account and select the number you want to connect.

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3. Confirm the dialog by clicking the Authorize button.

4. Select the number you want to connect and click Add Number.

2020-08-17_14_08_04-Aircall_Dashboard.png

The connection has been established. You can proceed with setting up the module.

Calls

List Calls

Retrieves all calls in your account.

Connection Establish a connection to your Aircall account.
Limit Set the maximum number of calls Integromat will return during one execution cycle.

Search Calls

Performs a search in calls.

Connection Establish a connection to your Aircall account.
From Enter the creation date from which you want to filter returned calls. The list of supported date and time formats.
To Enter the creation date to which you want to filter returned calls. The list of supported date and time formats.
User Select the user or enter (map) the ID of the user who made or received the call you want to filter results by.
Number Enter or select the phone number to filter returned calls by the calling or receiving phone number.
Limit Set the maximum number of calls Integromat will return during one execution cycle.
Tags Select the tags you want to filter results by.
Order Select whether you want to order returned calls in ascending or descending order by the created at parameter.
Direction Select whether you want to return Outbound or Inbound calls only.

Get a Call

Retrieves call details.

Connection Establish a connection to your Aircall account.
Call ID Select the call you want to retrieve details about.

Transfer a Call

Transfers a call to another user, team, or phone number.

Connection Establish a connection to your Aircall account.
Call ID Enter (map) the ID of the call or select the call you want to transfer.
Where to transfer the Call Select whether to transfer the call to user, team, or external phone number.
User

Select the user or map the ID of the user you want to transfer the call to.

If the agent to whom the call was transferred to is not available, the call will be directed to the No one answers strategy: the Unanswered call message will be played. 

Team

Select the team or map the ID of the team you want to transfer the call to.

When a call is ringing, transferring to a team is limited to teams with 25 and fewer users.

Number

Enter the external phone number.
When a transfer is initiated, a message will be played to the caller informing them that their call is being transferred. No Webhook event will be sent.

Transfers to external phone numbers will only work for inbound calls that have not yet been answered.

Comment a Call

Adds a comment to a call. Maximum 5 comments can be added to a call.

Connection Establish a connection to your Aircall account.
Call ID Enter (map) the ID of the call or select the call you want to add a comment to.
Comment Enter the text content of the comment.

Tag a Call

Associates a tag to a call.

Connection Establish a connection to your Aircall account.
Call ID Enter (map) the ID of the call or select the call you want to associate a tag to.
Tags Select tags you want to associate with the call (the call must be selected above) or enter (add) the tag IDs.

Archive a Call

Marks a call as archived.

Connection Establish a connection to your Aircall account.
Call ID Enter (map) the ID of the call or select the call you want to archive.

Unarchive a Call

Places an archived call back in the To-do view of the Phone app.

Connection Establish a connection to your Aircall account.
Call ID Enter (map) the ID of the call or select the call you want to unarchive.

Display Insight Cards

Displays insight cards during an ongoing call.

Connection Establish a connection to your Aircall account.
Call ID Enter (map) the ID of the call or select the call you want to display insight cards for.
Content

Add the content you want to send in an insight card.

Type

Select the type of line.

  • Title is a large text. It should describe the name of a custom app.
  • Text is a normal line in the Insight Card section.
  • User is a user card in the Insight Card section displaying the name and availability of the user.
Content Enter the text content displayed in the title field of the insight card.
Link Enter the link. The line of the insight card will be transformed into the link.
Label The Content field can be preceded by a label if one is provided.
User Select the user to be displayed in the insight card.

Delete Voicemail

Deletes a voicemail of a specific call. It can take up to 1 minute to delete a call voicemail from Aircall's servers.

Connection Establish a connection to your Aircall account.
Call ID Enter (map) the ID of the call or select the call you want to delete the voicemail for.

Recordings

Pause Recording

When a live recording is activated on a call, it can be automatically paused using this module.

Connection Establish a connection to your Aircall account.
Call ID Enter (map) the ID of the call or select the call you want to pause a recording for.

Resume Recording

When live recording is activated on a call and has been paused, it can be automatically resumed using this module.

Connection Establish a connection to your Aircall account.
Call ID Enter (map) the ID of the call or select the call you want to resume a recording for.

Delete Recording

When live recording is activated on a call and has been paused, it can be automatically resumed using this module.

Connection Establish a connection to your Aircall account.
Call ID Enter (map) the ID of the call or select the call you want to delete a recording for.

Triggers

Watch Calls

Triggers when specified call events occur.

Webhook name Enter the name of the webhook in the Integromat module.
Connection Establish a connection to your Aircall account.
Events Select events that trigger the Watch Calls module. For more details about events please refer to the Call Events Aircall Documentation. If no events are selected, all events will be attached to the webhook.
Custom Name Specify the custom name of the webhook.

Watch Numbers

Triggers when a specified number events occur.

Webhook name Enter the name of the webhook in the Integromat module.
Connection Establish a connection to your Aircall account.
Events Select events that trigger the Watch Numbers module. For more details about events please refer to the Number Events Aircall Documentation. If no events are selected, all events will be attached to the webhook.
Custom Name Specify the custom name of the webhook.

Watch Contacts

Triggers when specified contact events occur.

Webhook name Enter the name of the webhook in the Integromat module.
Connection Establish a connection to your Aircall account.
Events Select events that trigger the Watch Contacts module. For more details about events please refer to the Contact Events Aircall Documentation. If no events are selected, all events will be attached to the webhook.
Custom Name Specify the custom name of the webhook.

Watch Users

Triggers when specified user events occur.

Webhook name Enter the name of the webhook in the Integromat module.
Connection Establish a connection to your Aircall account.
Events Select events that trigger the Watch Contacts module. For more details about events please refer to the User Events Aircall Documentation. If no events are selected, all events will be attached to the webhook.
Custom Name Specify the custom name of the webhook.

Other

Create a Contact

Creates a new contact.

Connection Establish a connection to your Aircall account.
First Name Enter the first name of the contact.
Last Name Enter the last name of the contact.
Company Enter the contact's company.
Information Enter additional information for the contact.
Emails Enter the contact's email address.
Phone Numbers Enter the contact's phone numbers.

Make an API Call

Allows you to perform a custom API call.

Connection Establish a connection to your Aircall account.
URL

Enter a path relative to https://api.aircall.io/.
For example: v1/users.

For the list of available endpoints, refer to the Aircall REST API Documentation.
Method

Select the HTTP method you want to use:

GET
to retrieve information for an entry.

POST
to create a new entry.

PUT
to update/replace an existing entry.

PATCH
to make a partial entry update.

DELETE
to delete an entry.

Headers Enter the desired request headers. You don't have to add authorization headers; we already did that for you.
Query String Enter the request query string.
Body Enter the body content for your API call.

Example of Use - List Users

The following API call returns all users in your Aircall account:

URL:
/users

Method:
GET

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The result can be found in the module's Output under Bundle > Body > users
In our example, 7 users were returned:

2020-08-18_16_54_11-Window.png

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